CAA Store - Sarnia

Expérience négative: Had a CAA branded flat deck truck (with Bilal Towing Inc decals on the hood) parked out in front of my home this morning, while the driver decided to walk out and sit on my private dock. When I advised him that the dock was private and that he should move along, he became very rude and ignorant. He’s lucky he didn’t take a swim. No one in my neighborhood called for service…the driver simply decided it was a great spot to remove his shoes to take a break and chat on his phone. One thumbs down for being inconsiderate of private property, and a second thumbs down for being ignorant and rude. CAA should be vetting their contractors and not tolerating this nonsense. Two thumbs down, way down!!

Expérience négative: Poor service and anti-consumer rules have ruined CAA altogether.

Expérience fantastique: Great experience getting passport photos for the whole family was quick and easy

Expérience négative: Car broke down at 11:25pm called and paid double for the membership and needing the service the same day waited until 1:20am called 3 times they kept saying they are letting dispatch know and our saftey is their priority? We ended up having to leave the car in a neighborhood we didn't know and pay for our own urber home because CAA let us down and not once did they try to make it up to us.

Expérience négative: Poor customer service at this location. Man answering the phone is very unpersonable. The ladies in the membership services aren't any better. If you're a member you're passport pictures are free but you're better off paying somewhere else as the effort from the staff is minimal and actually felt like it was their least favorite part of their job.

Expérience fantastique: They are very helpful. We did our passport photos in less than 5 minutes here. This is a great location with great staff members.

Expérience négative: their employees sit around all day in the Circle K parking lot giving the stink eye to all the customers, which is bad for their business. What a bunch of unprofessional goofs.

Expérience négative: My elderly mother and I went in to look at luggage. The staff at the front desk were busy assisting other customers. The other two just sat at their desk. They did not acknowledge our existence...never mind smile, say good morning or offer any sort of assistance. They were not on the phone, or assisting any other customers. We wandered around for several minutes.... nothing. CAA is very poorly represented with this location.

Expérience positive: The guy at the counter wasn't a lot of help, he didn't explain the packages very well, and had no clue what the RV package ACTUALLY covered. I ended out getting a membership anyways, but not thanks to his help.

Expérience négative: Very poor telephone communication, agent in Sarnia never answers the phone.

Expérience positive: You would think they would be open on a Saturday...especially on spring break and the travel season.

Expérience positive: Awesome store. But dont try and get a person to answer the phone.

Expérience négative: I went to get my passport picture. I realize that it would be a mug shot but it was worst than that. I ask if I could retake it and was told that I had to pay again...no thank you, especially not by that guy (wish I would of ask his name)

Expérience fantastique: I had a telephone consultation with Mitaly, which lasted almost an hour. He was very professional, knowledgeable and very thorough with my questions. I would highly recommend Mitaly for all of your travel needs!

Expérience fantastique: Went in for passport pictures, bought a membership, and got the pictures free.

Expérience négative: My daughter was going for her road test for g2. Without asking me if she passed which she did not they doubled my insurance. I called them and not so politely canceled my insurance with them in June. I went to a different insurance company in June of 21. Now 2 years later I find not only did they try to stick it to me regarding my daughter but then after I canceled they stuck it to me again and claimed in September 2022 that they canceled due to non payment. Now my insurance is jacked up because of it. But they are insurance agents. They can lie cheat and steal and get away with it. They should change their name from CAA to Dewy Cheetim and Howe.

Expérience fantastique: Great service. Best trip planners.

Expérience fantastique: Very happy dealing with Sandra for my home and auto insurance needs. I was in the process of selling and buying multiple vehicles in a short time span and bombarded her with questions and requests for quotes and she always got back to me promptly and politely. She was also very great to deal with when it came to answering my questions about different levels of coverage and I would recommend her to anytime looking for insurance.

Expérience fantastique: Went in to discuss auto insurance and the agent was great and answered all my questions

Expérience négative: Terrible service from the international man ….. dirty and mouthy ,

Expérience fantastique: Got our fee passport pictures. Nice.

Expérience fantastique: Great service fast and friendly.

Expérience fantastique: Was very eased with the person who helped us. It was a little busy so one of the travel agent's came over right away and helped us. She was very helpful. Wish I could remember her name,but thankyou.

Expérience fantastique: Great service and their passport photos are priced lower than Staples

Expérience négative: Update your store hours to show you are closed Saturday

Expérience fantastique: I called for battery boost abd they came before 30min. That was quick

Expérience fantastique: Excellent service from Sandra. Reviewed our home and auto insurance polices. Knowledgable and caring.

Expérience fantastique: CAA membership has saved my day a number of times. Money well spent is a good feeling and I have now felt that way for nearly a decade.

Expérience positive: Great service every time

Expérience fantastique: Excellent service. Sales rep was polite, friendly and was quick to solve my problem.

Expérience fantastique: Good service with a smile.

Expérience positive: What a pain to cancel your membership and stop automatic payment. You cannot cancel digitally, you have to speak with a representative. The representative then interrogates you (supposedly for security reasons). Finally after about 8 minutes of this, I finally received a numbered confirmation of cancellation. In fairness to CAA, their service while a member was exceptional. Being seniors, we found we were not using their offered services any longer. Cancellation should not be such a hassle.

Expérience fantastique: Visited the store a few times lately, planning a trip. They are very helpful, since they know their stuff!

Expérience fantastique: Had Kyler come and do a tow on my truck . Exceptional service and knowledgeable. Very nice man . Treatment was top notch

Expérience positive: Good customer service

Expérience fantastique: Great

Expérience fantastique: Helpful

Expérience fantastique: Nice Ladies who work there, always helpful

Expérience fantastique: Fast friendly service

Expérience fantastique: Great service and polite. They answer any questions you have.

Expérience fantastique: Very friendly and knowledgeable staff. I love having CAA for my vehicle

Expérience fantastique: Always friendly and helpful

Expérience fantastique: Very helpful.

Expérience positive: Said he would call back that day never.

Expérience fantastique: Awesome food awesome service!! Highly recommend

Expérience fantastique: Great parking. They had three people working and my wait was only a few minutes. The person who helped me was very pleasant and had exactly what I needed. The lady in the travel department was also very good - very helpful, I did not feel rushed and knew exactly what I needed. Overall, a great experience.

Expérience fantastique: We were with another company for over 25 years before we switched and couldn't be happier. The Sarnia branch has gone up and beyond for us helping us with everything from finding accommodations when needed and various other things as well as our coverage for our vehicles.

Expérience fantastique: Friendly, helpful staff!

Expérience fantastique: Employees very accomidating

Expérience positive: Good deals and great all in one stop for pretravel

Expérience fantastique: Friendly staff, great service and affordable price for vacation packages!!

Expérience fantastique: very helpful

Expérience fantastique: Went in for travel insurance. Great service from extremely helpful staff

Expérience fantastique: Great service.

Expérience fantastique: Everyone should have CAA. And the employees are great to deal with.

Expérience fantastique: Fabulous was so well taken care of for upcoming trip!

Expérience positive: Great place to pickup free maps if you are a member as well as advice. They have travel service with attendants to help you. They are always friendly and service minded.

Expérience fantastique: Agent was very friendly and helpful - Tracy had alot of helpful tips about flying. Took the guess work away and made the trip planning easy!

Expérience positive: My visit here was a quick in and out with my partner, but they were timely and kind.

Expérience négative: Stood and waited for at least 10 minutes without any one giving me eye contact or even a word to say someone will be with you in a moment! nothing, ended up walking out.

Expérience positive: What you'd expect

Expérience positive: There isn't much to say about this place that people don't already know. They're essentially an insurance company that has a travel agency and sells Nick knacks. They also give you discounts on top of the insurance. The service has been fine ever time I've been in to renew.