CAA Store - Owen Sound

Expérience positive: Helpful staff

Expérience négative: I have been a member for many years. Paid my annual fees, for service that honestly is not what you would and should expect from a service company that is focused on emergencies and serving clients who pay for service. After being left for hours near Hanover last winter waiting for a tow that never came, today we needed a map. Owen Sound, on a Friday, and it's a long weekend, closes at 2 pm? What? This is the service I get for 200 bucks a year? Man I really need to look elsewhere!

Expérience fantastique: Quick service and great member benefits.

Expérience négative: Caa in Owen Sound is a waste of time.We went to the office and asked to speak to The travel agent there. We were told to call and make an appt.So we did. Left my name and phone # and they never called us. Tonight I called for roadside assistance and even thou I've beena customer for years, They refused to tow my car because I had just bought it. So I cancelled my Caa and am done with them. Never again will I waste anytime with them. I'm done.

Expérience positive: Was there to deal with insurance and felt my business was not important to them. Won’t use this office again.

Expérience négative: They rarely answer calls as they are always under staffed, one has to drive in to make changes or modifications to their plans

Expérience fantastique: Picked up maps.

Expérience fantastique: Wow , this place is excellent, a friendly helpful experience. I got a passport photo free with my membership and purchased an item at an excellent member price. The representative helping me was very friendly and answered all my questions! I would recommend visiting this particular location if you are a member or would like to become a member.

Expérience fantastique: Convenient travel insurance, easy to obtain, helpful staff

Expérience fantastique: Very friendly, knowledgeable and helpful! Sarah was the best!

Expérience fantastique: Very friendly and helpful staff - great sale items for members.

Expérience positive: Tried going in 4 times but they were either not open or no one could help. They are very nice but make sure to call ahead if you can get thru to avoid the trip, especially if you don't live in Owen Sound. Only open until 1:30. If you need to book something in person you may need to look elsewhere unfortunately.

Expérience négative: Only open 4 hrs a day mon to fri. Always a lineup of people waiting. Say they are short staffed but only work 4 hrs a day.

Expérience fantastique: Quick firearms photo, free once a year with membership .

Expérience positive: Too busy not enough staff parking is limited

Expérience fantastique: Very helpful staff

Expérience positive: Joined up for a new experience, picked up some plastic Slow Down Sign for my trailer park we have lots of kids in park and heavy foot drivers

Expérience négative: Staff spend more time answering here than they ever answer the phonel ANSWER THE PHONE. GROW UP.

Expérience négative: Yeah nowhere on the internet does it say it closes for lunch. Don’t come between 12:20 and 1:20.

Expérience fantastique: The CAA staff was attentive and knowledgeable. Even though CAA don't print out the CAA Your Guide for ON, she gave the website.

Expérience positive: Very friendly lady who got us health insurance

Expérience fantastique: Got passport photos here as a member

Expérience négative: Second time I have called them looking for a reservation but no return call.

Expérience fantastique: Great Experiance with staff here as we purchased our European drivers permits yesterday. Knowledgeable, helpful and pleasant to deal with. Lots of good things to buy as well here.

Expérience fantastique: Helped me renew my membership , friendly and helpful service

Expérience négative: I call more than 15 times to get info but they did not reply at all. Yesterday i went physically to be present there and told they were busy. I did not get it and i am not going to recomend CAA owen sound at all. Bye.

Expérience fantastique: Excellent service.

Expérience négative: No return call. Had to go elsewhere.

Expérience positive: Great and friendly place..

Expérience négative: Called travel department to arrange a trip and was told to leave contact information. I did and am still waiting. Left message over 2 weeks ago and still no reply

Expérience fantastique: Great service

Expérience négative: Freindly but sadly no help.

Expérience fantastique: Excellent service. Staff is friendly and knowledgeable. Have been using their services for many trips.

Expérience fantastique: Just one call to caa and everything was looked after car towed to the garage all in about 40 minutes awesome!

Expérience fantastique: Time of the year when the Membership needs a renew

Expérience fantastique: Nice staff

Expérience fantastique: They were great! Helped us get a membership for our son who is driving to manitoba to work.

Expérience positive: Very helpful. Never been to a CAA office and walked away unhappy.

Expérience positive: Always courteous

Expérience fantastique: Very quick response and good service. I used their services 2 times in Owensound. Once they showed up in 10mns (way before the scheduled time).

Expérience positive: Knowledgeable, friendly staff. Easy parking too.

Expérience fantastique: Very helpful.

Expérience fantastique: Very informative and friendly

Expérience positive: Helpful CAA office.

Expérience fantastique: Excellent luncheon! Food outstanding and service marvelous! Highly recommended.

Expérience fantastique: I didn't go there, but it's always handy to be a member and have access to their travel services and discounts. I have had to call CAA a couple of times and they have great service.

Expérience fantastique: Quick for passport photos

Expérience fantastique: Shelley is wonderful to work with, She makes scheduling a vacation quick and easy, to give us something to look forward to. Thanks!

Expérience positive: Shelley gives great service. Thanks

Expérience fantastique: Thank you Owen Sound CAA Roadside Service, for outstanding service. I appreciate all the excellent customer service.

Expérience fantastique: Clerk very helpful for what I wanted to know

Expérience fantastique: Great service!

Expérience négative: Never been there just always driving by the place

Expérience fantastique: Connie was great. Got my trip booked and all my questions answered within an hour. Pricing was the same as online but now you have the peace and mind of a real person when you have questions.

Expérience fantastique: Very friendly and helpful

Expérience fantastique: Piece of mind

Expérience positive: After some confusion between desk & Liz was cleared up my experience was good. Liz booked my flight, & hotel rooom for me. She was helpful & had me all organized & on my way with all of my information

Expérience fantastique: Quick!

Expérience fantastique: Fast and friendly service. Thanks Morgan

Expérience fantastique: Excellent service. Knowledgeable and pleasant. Great sense of humor. Recommend highly.

Expérience fantastique: Quick service and I bought a tilly hat. Nice way to start the day

Expérience fantastique: Liz is fantastic. I highly recommend using her to book your travel plans. Thank you Liz for all of your hard work in helping us plan our trip!!!

Expérience fantastique: Fast and easy service.

Expérience négative: A friend of ours in Owen Sound had a dead battery and when the CAA driver got there he told her that the battery service/ testing and replacing was not offered in this area only towing or boasting.

Expérience fantastique: Excellent Liz is the best very knowledgeable taken care of all our needs thank you Liz

Expérience positive: Very helpful staff!

Expérience négative: Last Monday my husband and I were in Owen Sound to get the keys to our new home, in the chaos and excitement my husband accidentally locked our keys in the car, with our dog inside. Windows up, full sun and 30+ degree weather. I called CAA and was informed that it would be 60 minutes at least for a response. I reiterated that the dog was in the car 5 minutes already and having difficulty, the young man on the phone said if it were a baby it would be a priority. I was SHOCKED and angry, no empathy, no reassuring words. I pay for the top end membership and have for years... I will be rethinking that come renewal time. The people at Home Depot came to our rescue and helped us through a tiny crack in the window get our dog to safety... we are forever grateful to them.

Expérience fantastique: Jocelyn was very friendly and helpful.

Expérience positive: Very polite