Arctic Chalet LTD

Expérience fantastique: Wr love to br there

Expérience fantastique: Great vacation . Great views. Friendly staff

Expérience négative: We were so disappointed with the Arctic Chalet. They tout themselves as being pet-friendly. They are not. While the pet fee is published online (although the amount varies and most of their paperwork says $20 - we were charged $25), they made no mention of the $200 deposit until after we had paid for the room and the extra $50 (2 night pet fee). A month later Arctic Chalet has still not released the pre-authorization and when asked, their response was essentially it is my problem and I should contact the bank if I want it back. I have paid pet deposits before and they are always refunded within 3-4 days. Another issue is the place is not at all pet-friendly despite them advertising it is. You aren't allowed to walk your dog anywhere on the property because of the huskies. The literature at the property tells you to take them into town and walk them by the river - so hardly dog-friendly. The log cabin was crammed down a driveway with so many vehicles all over the show. It was jammed in between another unit. Hardly the beautiful place to sit and watch the northern lights they claim on their website. The cabin itself smelled so bad. It was like a men's urinal and totally disgusting. The shower looked like it hadn't even been completed. They had a coffee maker but not coffee. The heating control did not work and the cabin was uncomfortably hot. The tv did not work. The check in was a nightmare and took forever. I'm not sure the woman knew what she was doing. She forgot to add tax then added to much tax then needed the receipt back because she had to write all the details for the taxman on it (no idea what that was about). All in all this was not a nice place to stay. I would not recommend it at all.

Expérience négative: Arctic chalet was the worst tour company I have ever had to deal with. The owner, Judi, was the most racist individual I have ever met. Some of their other employees, like Lea and Clemens, were amazing. But it was hard to look past the blatant racism and white supremacist attitude Judi presented. During our Tuk tour, Judi would continuously make racist comments about the indigenous people living in the Northwest Territories, and even decided to go on about how residential schools were actually a “positive experience” for the students, as it “gave them a chance to get away from their primitive camps, and for them to become true Canadians”. It would’ve been completely atrocious for her to even suggest this idea, let alone flat out say it. And it wasn’t a few comments here and there either. In total, our Tuk tour took about 7-8 hours. And throughout that ENTIRE time period, she would make disgusting remarks about the indigenous people and their ways of life. Nearing the last hour or so of our trip, Judi began to preach her religious beliefs to us, which was completely unrelated to our tour in the first place. She would sidetrack away entirely from the purpose of the tour, and ramble on about her personal life, her religion, and at the end, gave us these strange “bible health guides”. It was completely unprofessional, unnecessary, and unwanted. If I’m going to pay for a tour, I’d like to hear about the area I’m in, not about some random persons backstory. Furthermore, the drive itself was incredibly rough with Judi. The door for the sprinter van we travelled in was held together by duct tape, silly putty, and hopes and dreams. The overhead storage racks above our heads were shaking the entire time, and the screws holding them in place were falling out as we went on. Judi was not only aware of this issue, but refused to even fix it. By the end of the drive, there was only a small fraction of screws left holding the rack in place, and I was legitimately worried it was on the verge of collapsing on-top of us. Additionally, Judi was a reckless driver. She would refuse to slow down when instructed to by construction workers doing roadwork, she would erratically slam on the breaks in the middle of the highway, would nearly swerve off the road and then violently recorrect it, and would even drive on the wrong side of the road. She forced multiple oncoming vehicles to also switch to the wrong side of the road because she refused to stay on the right hand side. Not only was she doing this on straight parts of the road, she would be doing this around blind corners, where there was no way to tell if there was oncoming traffic. She wouldn’t look where she was driving, and would instead have one hand on the steering wheel, another on her PA system, staring into the back of the van rather than looking ahead. Overall, arctic chalet is a company I would strongly advise to not use. If you would like to come to the arctic circle and visit places like Inuvik or Tuk, it’s better to just get your own vehicle and tour the areas yourself, or to find another company. I will not be going back to Arctic Chalet again.

Expérience fantastique: You get to help feed the dog teams. Ride in an ATV, pulled by the dogs to exercise them. Great tours by knowledgeable owners. Highly recommended.

Expérience fantastique: Nice place to stay,owner Judi very nice to talk ,and we been try the dog run in the morning.

Expérience négative: We decided to go on a roadtrip to the arctic for our Honeymoon. Walking into the lobby of the main Chalet, you are hit with this warm, musty smell. Again, id excuse this if the weather was 25 degrees outside, but we were being hit by a lovely arctic front during our stay, so temperatures were in the low double digits. The windows full of dead bugs, a sad sofa (no life left in the cushions and hadn't looked like it had been introduced to a vacuum at any point during its life) and layers of dust. No one was at the front desk, even though we had called ahead saying we'd be there shortly to check in. We called the number on the front desk, spoke to Judi, who said she'd be right down. A couple of minutes later, a lovely girl came out, introduced herself (it wasn't Judi) and got unto the process of getting settled. During this conversation it became clear that there had been a miscommunication on when we were Intending to stay, our dates had been mixed up, mistakes happen and I honestly believe that this was no one's fault. The lovely girl who checked us in was courteous, came up with a solution to the issue and was chatting away with us about how the mistake happened etc, this is when Judi appeared from behind the reception desk, and asked what the issue was. We explained that it was Judi who we had spoken to about a month ago on the phone, changing the dates of the stay. She denied this conversation ever happening, then pulled out a paper calendar and said if it isn't in the calendar then it didn't happen, she then had the gall to say to my wife "Don't you know that a verbal conversation isn't an agreement, always get things in writing, we've fixed this problem and given you a night in the best cabin at a reduced rate, it's so nice in there id stay there myself! You're very lucky" It didn't feel lucky, and also, it wasn't Judi who provided that solution, it was the employee. This whole interaction was incredibly awkward  came across very aggressive and really upset us. We drove the truck round to the cabin, let ourselves in. It was nothing to write home about, just a bog standard log cabin. We had a view of a bush, my truck, the cabin next door and another bush. For a cabin that is based in the arctic, it was incredible to see that in mid summer, the curtains on the window were about as useless as single ply toilet paper. This cabin also had the same, musty smell that it shared with the main lobby. If this was the best cabin, god knows what the rest of the cabins were like. It was at the moment that we decided that we didn't want this on our Honeymoon, we'd met some incredible people in Inuvik and Tuk, and the interaction with Judi really affected us, completely different experience from everyone else we'd interacted with in the north. So we decided to leave. While peeling out of the property grounds, we called the chalet to let them know we wouldn’t be staying. We thought it would be courteous seeing as there were very few beds in town available. Judi answered the phone, angrily asking “what wasn’t good enough for us?” When my wife explained she didn’t feel comfortable staying, Judi continued to argue, telling her it was their nicest cabin & we were lucky to get it at such a discounted rate. My wife calmly & politely repeated they were welcome to rent it to someone else, that we wouldn’t be staying. Judi then said “so I guess you’re telling me you’re cancelling.” My wife said something along the lines of “we’re not looking for anything, as I’ve said, you can rent it out to someone else, I’m only calling so you know you have the space.” My wife then said goodbye & hung up. Even in leaving, not asking for a refund, the owner still wanted to treat us poorly. In what world is this any form of customer service, especially to two paying customers on their honeymoon? We drove to the Mackenzie Hotel, managed to score a cancelation ( we were ready to just camp in the truck like we had done on the way up the dempster) and enjoyed the rest of our trip. Also check out their discriminatory job postings on their website!

Expérience fantastique: Great place to spend the night. Nice cabins with a rustic feel. Reasonably priced for the area.

Expérience fantastique: Our group of 12 stayed here before AND after our 12 day Firth River trip. It was the perfect accommodation for us to do all of our food and gear packing and organizing from. Olaf and Judy were on vacation our first couple of nights but Lea was very accommodating to us for all of our last minute needs. She is certainly the hostess with the mostest. We loved canoeing on the lake AND skinny dipping Some of us even got to go on a summer dog sled trip. We would highly recommend the Arctic Chalet to anyone coming to Inuvik.

Expérience fantastique: Fantastic place, staff so nice!

Expérience fantastique: Beautiful, quiet, cool cabins!

Expérience fantastique: Une semaine absolument magnifique, une équipe vraiment sympa et professionnelle, des activités variées et superbes, un petit coin de paradis à ne pas manquer, un Grand merci et on reviendra

Expérience fantastique: Lindo paisagem linda um pouco frio

Expérience fantastique: Wonderful place with natural looking cabins and charming outdoors. Staff excellent and courteous.

Expérience fantastique: Would recommend this business in a heartbeat! We hired a car fron them last minute, it was a decent car at a reasonable price. The lady who we dealt with was absolutely lovely. She recommended places to go in Tuk, gave us a certificate for our swim as the info centre in Tuk was closed and was all round just a delight to deal with!

Expérience négative: Poor customer service. I was unable to attend and was charged regardless. They really stick to the 48 hour cancellation policy even if you are an evacuee. No sympathy at all and very unaccommodating!! I can see from other reviews that you were still booking, and had a very busy summer. I was evacuated and now I have a nearly $1000 charge due to an unforeseeable event. Greedy is an understatement. Thank goodness the NWT consumer complaint division assisted and I got a $284 refund!!! PS. The Airbnb in Tuktoyaktuk (Tuktu B&B) was very helpful and accommodating and did not charge me at all.

Expérience fantastique: We had a wonderful 2 night stay at this chalet. Lovely dogs dragged sled for a morning walk, a scene never to be expected in cities. The rooms are comfortable and spacious. Full kitchen gives us freedom of cook our own meal after the trip to Tuktoyaktuk. The chalet is located perfectly cross the Welcome to Inuvik sign, 150kms to and from Tuktoyaktuk. The internet connection (Starlink!) is way beyond my expectations in such a remote location. A much appreciated plus for visitors coming from cities.

Expérience négative: If you like a roughing it ...good enough type of experience then the reindeer is for you..nineteen seventies trailer converted to a multi occupant duplex. Very crooked and comes with mice and the flies to feed them. When you do dishes your over welmed with the stench of sewer gas from the shower drain. When asked for mice traps I was given urinal pucks ....to set around the unit...I tried to make the best of the situation but I couldn't. When I left they charged me for 2 additional night as they had a 48 hour cancelation notice....needless to say I won't be back anytime soon. Judy thanks for the experience of a lifetime! Hope the Huskies get treated better than the guests.

Expérience fantastique: They were able to accommodate us last minute which is an oddity during the summer out here. The beds are comfortable and the cabins are beautiful and clean. It’s located only a few minutes out of town by car and a 3 minute walk to the water. Highly recommend this place.

Expérience positive: The cabins are adequate for what they charge, though the view from the Northwood cabin made us feel like we were in the middle of a scrapyard (surrounded by junk/old cars/etc). Still, it was good enough to sleep in so no big deal. Can't say the same about their car rentals. We wanted to drive up to Tuk, which is a 3 hour drive on a rough washboard road with no services or cellular. The rental vehicle they gave us for this trip was an old yellow GMC Jimmy. Both rear tires were very low on air and almost bald, the check engine light was on, it reeked of antifreeze when running and was hard to shift from park to drive. Needless to say, we took it back. When given this info, the owner made excuses and told us 'that's the typical shape cars are in up here,' 'it's better to have low tire pressure on those roads' and that 'it had made 100 trips up to Tuk with no problem.' I'm familiar with vehicles and I know a beater when I see one. Those tires would have blown their beads on that washboard road guaranteed if we had proceeded. Anyway, they gave us a discount rate for the tour bus ride they operate to Tuk, so we were still able to go. Nice people, but they should really consider the liability they are taking on when renting a piece of junk to people for a trip down a long and desolate road.

Expérience négative: This is a review of the double wide trailer and not the cabins. Additionally the owner was quite rude and unprofessional in dealing with the flight re booking. The cabins do look very nice.

Expérience fantastique: The dog sledding is a one of a life time experience.that you don't want to miss when visiting Inuvik NT

Expérience positive: Very great place

Expérience négative: I don't recommend this place, the service is not kind, Charlotte is not a collaborative person at all. I arrive only one hour later from the check out time and they charge me an extra night! What a comprehensive person!

Expérience fantastique: A place to look forward to, come on.

Expérience fantastique: I stayed 2 nights at Northwood. Kitchenware with induction cooktop, hot shower and very comfortable queen bed made my Inuvik-Tuk trip more enjoyable and unforgetable. Yellow Jimmy (GMC, turned to mud Jimmy) and 92 white Husky are the highlights. Judi & Charlotte are such great help. Will try winter trip next time.

Expérience fantastique: Great customer service. I rented a well running SUV to drive to Tuktoyaktuk. It was perfect for that road

Expérience positive: Mökki heino, kuljetus toimii. Ainut heikkous huonot yhteydet.

Expérience négative: Eine absolute Katastrophe! Der einzige Vorteil ist nur das WLAN. Unser Hütte für 180$ war alt und absolut verdreckt. Frühstück gab es keines, ein Mitarbeiter sagte uns das sei zu viel Arbeit gewesen, na Danke. Es gab auch keine schöne Aussicht hier oder etwas ähnliches das über den schlechten Zustand der Hütten hinweg sehen lässt. Was man gesehen hat war ein verdrecktes und ungepflegt Arial. Hier sbsolut nicht zu empfehlen!!!!!

Expérience fantastique: Really friendly and professional staff, thank you Charlotte for all your help.

Expérience positive: The cabins are nice, comfortable and give a rustic touch, but the kitchen needs to be better equipped for longer stays, if you want to cook. The one point, if you are forced to stay indoors, the internet here is horrible!!!! Maybe its fine for a 3rd world country, but apparently Canada is not the 3rd world. I couldn’t do any work, even streaming a movie was most likely not work, fyi.

Expérience positive: I stayed here for 2 nights. It was quiet, and clean. The kitchen lacked some basic necessities (only 1 pot holder, no baking sheets) but I made due with what was there.

Expérience fantastique: Accueil exceptionnel !! Chalets très agréables et confortables. Merveilleux souvenir

Expérience fantastique: An absolute marvel of a winter getaway. Very wonderful hosts with a lifetime experience offered to work alongside their beautiful team of sled dogs. For an unforgettable experience check out this destination.

Expérience positive: Outdated

Expérience positive: The infloor heating in the log cabins, the owners are very friendly. Great place to stay if you are working in Inuvuk.

Expérience fantastique: Vou dar 5 * .

Expérience fantastique: Great place to stay. Clean. Friendly staff. Many of the cabins have kitchens. Also a great place to view the northern lights.

Expérience positive: It was a nice experience overall. Dog sledding was fun. They were able to provide me a rental car in just 2 days' notice, which later made my trip one of the most adventurous in my life. The chalet was nice too. The only thing that led me to give them a 3-star rating is the fact that they charged me an extraordinary amount because I couldn't afford the time to go and get gas before returning the vehicle. I had a plane to catch, the schedule was tight and I even took their airport shuttle service. When I saw the added extra on my bill, it was quite shocking. I didn't tell anything to them at that moment because it would have ruined everyone's mood. I would've given them a 3.5-star rating but that's not possible. TLDR: A better experience than living in the Hotel. You can see the aurora from the window but make sure you fill up the gas tank before returning your vehicle.

Expérience positive: Very interesting

Expérience fantastique: We bumped into this place at the end of a bike tour on the Dempster Highway to Tuktoyaktuk. The owners offered amazing help packaging our bicycles. Also their airport shuttle service brought us and the big boxes there no problem. Their great service gave us a super delightful end to our trip.

Expérience fantastique: Really nice place to stay at, the owners where super helpful with our stay and went the extra mile renting us their own vehicle when we couldn’t find a rental.

Expérience fantastique: We didn't stay at the chalet but went for an amazing dogsled run. Lauriane was able to come through and organize an amazing afternoon despite unpredictable weather. The dogs were fantastic, the trails in great shape and the serene landscape breathtaking. Lauriane,Josh and Serena showed genuine love for the dogs and worked as a team to make the experience unforgettable.

Expérience fantastique: Absolutely peaceful! I loved the peace and quiet during a hectic business trip. And the white Huskies were beautiful. Nice people! Friendly staff!

Expérience fantastique: 非常喜欢在这里度过的6天，难忘的经历。

Expérience fantastique: We were there a few years ago. Family of 5, 2 rooms with a kitchen and bathroom. and a groovy little propane stove to use on the deck. We were able to have a memorable trip to Tuk, and do a lot of site seeing. There were many photo books to look through to see the animals and scenery of the North. The host was a wealth of information and kindness, while we were there, and before the trip. My 3 girls had a wonderful time walking the huskies on site with the staff (actually being walked by the huskies). It was a great stay

Expérience fantastique: The Arctic Chalet provided us with exceptional service, valuable tours and activities, and all around great hospitality. We spent three nights at the Arctic Chalet enjoying snowmobiling, dog mushing, and a trip up to Tuk to experience local foods (scheduled by the Arctic Chalet owners). I would highly recommend this to anyone, and wish I had more time myself. Looking forward to visiting again in the future.

Expérience fantastique: Had a great time dogsledding..!! Cool campfire lunch in the middle of a frozen lake. Great activity to connect with nature

Expérience fantastique: Very nice hosts and the accomodation is excellent. Love the singing of the Huskies. Will definitely be back again.

Expérience positive: The Arctic Chalet is located a short distance from the town centre of Inuvik. It's a family run business that caters to tourists to the area, offering many Arctic adventures. They have a pack of around 20-30 huskies they use for sledding which you can pay to do, and sometimes dogs need adopting! Rooms are cost and warm, and the bed/bedding is really comfortable! Unfortunately some construction was underway during our stay so we didn't have an entirely peaceful stay, but it's a good place to rest up before a challenging drive to Tuktoyaktuk, if that's your plan! Breakfast is included by means of cereals and tea/coffee options, and you can also rent vehicles that are slightly older than car rental agencies would have, but at a cheaper rate. Overall a cute place to stay, especially if you love dogs, as long as you're prepared for their spontaneous and sometimes early-morning group howls!

Expérience positive: Hébergement confortable, bien aménagé.

Expérience fantastique: Cher. "Chambres" de la bâtisse principale superbes, presque appartement. Service et organisation de réservation très difficile... J ai eu 3 hebergements différents. J ai demandé un, on m en a donné un autre, et le jour J, c était encore autre chose... Attention... 35 chiens dorment sur place... Réveil obligatoire à 7h30 quand ils ont faim !!!! En été, alentours immediats infestés de mouches et moustiques. Impossible de tenir dehors plus de 30 minutes malgré toutes les precautions...

Expérience fantastique: Im Februar 2018, während des Yukon Quest, war ich für 2 Nächte im Artic Chalet in Inuvik. Es war ein Traum nur leider zu kurz. Wir waren in einer wunderschönen Lodge untergebracht und sind auf der Ice road nach Aklavik gefahren. Das Personal und die Inhaber waren sehr freundlich und wir durften mit 2 von 36 weißen Schlittenhunden einen wahnsinnig tollen Spaziergang auf dem zugefrorenen See machen. Das Erlebnis hoch oben im Norden Kanadas werde ich nie vergessen. Immer wieder gerne werde ich die Nordwest Terretorien besuchen.

Expérience fantastique: It was great that have dogs we went on the sled dog tour that was great. That have a big shower that was nice that have nice cabins. 2 beds. That have nice dogs I want to take one have Thare so nice. That work hard to keep this place up.

Expérience fantastique: This is by far one of the best places to stay up in the North for a true arctic experience. In the summer, they offer dogsled rides pulling atvs for about 30 minutes as they educate you about the dogs and what they do. The cabins are good for their price, and the bugs are tolerable far enough away from the lake. The dogs are a good alarm at 7 as well!

Expérience fantastique: Awesome dog sledding

Expérience négative: Facilities are adequate, but the manager was very pushy regarding their tuk tours

Expérience positive: Great experience. Did the Tuk flight tour. Competitive pricing. Not cheap overall but cheaper than a flight in BC on a sea plane from Victoria to Vancouver. So for being very rural pricing was good. Wished we got to shop in Tuk for souvenirs. Would recommend everyone do the Tuk tour. Bring bug spray though. Lots of mosquitoes in summer. So nice in Tuk. Arctic chalet set everything up. Flew us there and back and got tours of Tuk. They have rv camping as well which is convenient. One day will have to go back in winter and rent a cabin and do the dog sleds. They were very nice to us and our kids. Warm showers included if you stay which was nice.

Expérience fantastique: Great owners. Did a tuk tour through them. An awsome experience. They worked hard to get our tour set up on our schedule. The chalet and accomodation was beautiful and their pack of sled dogs was amazing.

Expérience fantastique: Very fun went with friends from the town nice people very cool I recommend it

Expérience positive: Grosse Zimmer. Organisation von Ausflügen. Freundliches Persobal.

Expérience positive: Nice stay. Kind of expensive. Very nice Alaskan Huskies

Expérience positive: Friendly staff made me feel at home. Rooms were not very warm in the winter but it was -40

Expérience fantastique: I have been twice to the Arctic Chalet; once in March 2014 with the Winter Dempster Package and once in March 2015 with the Cabin-to-Cabin Dogsledding Package. Anyone looking for a true Arctic adventure should do either of these, or even better, do both. Start with the Dempster Package: drive Canada's most northern highway; cross the Arctic Circle; learn to drive a dog team; snowmobile; drive the Mackenzie River ice road to Tuktoyaktuk on the Arctic Ocean and enjoy Judi and Olav's northern hospitality at their wilderness cabin. The Dogsledding Package is all about the dogs: they are beautiful animals, extremely well-trained and very friendly. And there is no greater thrill than driving a six-dog team the 47 km to the Jimmy Lake camp: looking after your dogs, having a delicious meal, then camping overnight in a heated tent. And seeing the Northern Lights at night. In both packages, you are in very safe and experienced hands with Judi and Olav; they look after their guests really well and they don't let you take any risks or do anything stupid. The cabins at the Arctic Chalet are very clean and comfortable; and the wilderness cabin is too. And if you go, don't forget your bathing suit for the outdoor cedar hot tub at the wilderness cabin. We're going back early in 2016. Can't wait.