Voyages CAA-Québec

Fantastic experience: Went to get my international driving permit .. efficient staff .Amazing service

Negative experience: Madam at the office to renew my license made a mistake by not taking the photo, and as a result, I have not received my driver's license even though I paid. Refused to do it over the phone and asked me to come in again!!!! Not professional at all.

Negative experience: The coverage you receive for the premium you pay is not adequate enough.

Fantastic experience: Best SAAQ office in West-Island as they are extremely fast.

Fantastic experience: Much shorter line compared to the SAAQ outlet on Hymus Blvd.

Fantastic experience: Fast service for merchants

Negative experience: trash

Positive experience: This CAA is very good friendly. They have tools that you need to book your trip or give travel insurance. The staff here are fully bilingual which is amazing and hope it’s stays that way. The travel Insurance is easy to get one if you don’t have one. And prices here are fairly reasonable. Depending on how long you are going for. I would recommend this Establishment and hope they improve if need be. The lady Emilie that helped us was kind and courteous. She was patient with us and making sure everything was good after we payed. I do hope to come back and get the insurance if need be or maybe book a cruise or trip with them in the near future.

Fantastic experience: Very friendly staff and fast service.

Fantastic experience: Good service and they respected the appointment.

Fantastic experience: Had the plug my husband needed for his business trip!!

Fantastic experience: Best services and staff is very helpful

Fantastic experience: CAA and SAAQ share the same entrance. There’s typically a long line of people waiting for SAAQ service, but there usually isn’t a lineup for CAA. So if you see a long lineup, walk through the entrance doors and then to the counter. The staff is really friendly and efficient.

Fantastic experience: Québec is a very beautiful province of Canada

Fantastic experience: Fast and Easy! We went to the point-claire branch, and the line to get in was so long. So we decided to go to laval branch. It was in-and-out transaction. It was for international licence.

Fantastic experience: I brought my son here to buy a couple of things for his grad trip to Europe. We were really happy with what we found. Everything from laundry detergent to a bungee court section cup close line to a money belt.

Fantastic experience: Helpful and friendly. Highly recommend.

Fantastic experience: Quick and good service.

Negative experience: They don’t own the Zellers name

Fantastic experience: Super clean place lot of informations

Fantastic experience: Very nice employee. No rush. No rudeness. Very cooperative.

Fantastic experience: Very good. The queue takes about 40 minutes without an appointment. You have to stand. If you have minor health issues, be aware that there are chairs, but you will need to find someone who is willing to watch your place in the queue. Note: The waiting time is likely to be doubled if the queue goes outside. The staff is very nice.

Fantastic experience: Get all your travel Nik naks here!

Negative experience: Bands of thieves Clowns

Positive experience: Very good agency for getting information about travel packages.

Fantastic experience: Emily is awesome!!

Fantastic experience: great service the girls had a great smile even if its not easy working there 2 thumbs up 5 stars

Positive experience: Not a professional photo studio

Fantastic experience: Great place to purchase quality travel items and accessories.

Positive experience: Excellent

Fantastic experience:

Positive experience: Fast and precise

Fantastic experience: Same door as SAAQ, but faster service

Fantastic experience: The processes are quick and the staff is friendly.

Fantastic experience: very efficient service, good advice to recommend

Positive experience: The popularity of this office means that you always wait at least an hour before being served... luckily it's not a restaurant.

Fantastic experience: Transparent!!!

Positive experience: This is the only place where I was able to get my learner's permit without making an appointment. However, I waited 3 hours in line. There were only 2 employees at the counter at 3:30 pm on a Thursday. Aside from the significant lack of staff, the personnel was friendly and patient. I recommend making an appointment or arriving earlier in the day.

Positive experience: I was looking for a converter from 110 volts to 220, that fits the computer plug. After the seller's recommendation, I bought a converter that he said was completely suitable for 28 dollars, which did not fit.

Fantastic experience: Very good and very fast service. There is also a Saaq in this place. But I think the service at Saaq is slow everywhere.

Positive experience: Ok

Positive experience: Long wait to get in

Positive experience: Not bad

Positive experience: It's okay

Negative experience: System is so poor. Why can't just go back to normal like before. Like line up, process and pay then that's it. No more numbers pls. Thanks

Negative experience: Never used caa, so no comments, Just renewed my plates at saaq, Best govt bureau, in all quebec, the most Efficient in all the province, keep it up. Thanks

Positive experience: Although you have to stayed on the que for hours, but the wait is worthwhile expecially when you achieved your goal. Hardworking and friendly staffs on the desk

Negative experience: I went to renew my licence and medical card in person on January 25th., after more than 1hr’s queuing (even with the appointment), the employee served me with poker face and very rude manner. I got the card today and found the picture he took for me was really unacceptable with almost closure eyes, and the picture will be used for the next 8 years and also for medical card. I feel it was very unresponsive behavior and I had a terrible experience!

Fantastic experience: Went to get an international driver license. The line out front is for the SAAQ... So go to the door and advise you are going to CAA. No wait when I went. They took the phone required, paid a few and was out pretty quick.

Fantastic experience: I went for a drive licence picture renewal and fee payment. Staff was very friendly not like the saaq on hymus!

Positive experience: It used to be an advantage to share the same office with the SAAQ Pointe Claire. However, since the SAAQ is having cutomer issues with its computer system, the place is overcrowded everyday for months. It is better to have service in other CAA than this one.

Fantastic experience: Line ups were not long. The person I dealt with was great. Explained things and made my life easier.

Fantastic experience: Great service! Bilingual....friendly people

Fantastic experience: I went to apply for an international driver's license. The lady was friendly, very quick and efficient.

Fantastic experience: Pretty fast no appointment needed

Fantastic experience: Was here for the S.A.A.Q. Very friendly and efficient. Busy but fast.

Fantastic experience: SAAQ & RAMQ photo and renewal appointment on time and done in 5 minutes

Fantastic experience: Amazing experience with Elise Gauthier arranging our family trip to Disney! Elise is the best!

Fantastic experience: I got the renewal of my expired learner license here without the appointment in advance. Showed up early before opening time about 30 minutes, made it as the 5th person of the waiting line. After only 3-4 minutes of waiting time since opening, my turn came and it just took 3 minutes to get the renewed license. It is really nice and efficient service!

Fantastic experience: Waited 2 hrs....great staff

Fantastic experience: Friendly stuff and professional service. Highly recommend

Positive experience: Although you have to stayed on the que for hours, but the wait is worthwhile expecially when you achieved your goal. Hardworking and friendly staffs on the desk

Fantastic experience: It always takes only one phone call and one visit to the Travel Agency - CAA IN Pointe Claire, and there I am ... ready for my next trip. Thanks to the director, Diane Brooks, and my new agent, Joanna Magierowska, nothing is impossible ... everything is swift and precise. In the very beginning of covid, I was vacationing in Australia when I got an email from Diane Brooks saying, "Hi Roma, The situation is getting worse, I am not sure if you were aware, your return flight on April 4 has been cancelled and most airlines are restricting or cancelling there flights until the end of April. This is what I can offer you, and I hope it will still be applicable by the time you get back to me ..........." Diane got me out of Australia one day before all the borders were closed. Why am I writing this? CAA is committed to serving clients in all kinds of situations. Thank you for doing a great job.

Fantastic experience: I went to the SAAQ

Fantastic experience: Very good service.

Fantastic experience: Really good courteous and fast service, I loved it

Fantastic experience: Really, I was surprised by their services. They are really quick on the spot, congratulations!!!!

Negative experience: Very expensive hotel, offers shuttle service but we had to wait 1 hour upon our arrival for them to come pick us up. We had to call 5 times before someone answered us.. we were told 10 minutes. Value for money, NO.

Fantastic experience: Despite a queue, it went by super quickly. The lady at the SAAQ counter was very friendly.

Fantastic experience: I made sure I had car insurance, home insurance, and a CAA road card, and I saved approximately $400 for the year compared to my previous insurer...

Negative experience: Unprofessional service and very bad. I showed up to take a photo of my driver's license, they refused me access on the grounds that I wasn't wearing a surgical mask, but I still had a face covering in addition to a doctor's note explaining why I shouldn't wear a mask. No medical paper is accepted by their supervisor, very poor management.

Fantastic experience: In and out with an appointment in 10 minutes.

Fantastic experience: Polite and quick service.

Fantastic experience: Quick service.

Fantastic experience: Follow the instructions, distance, and wait for your turn!

Fantastic experience: Quick and cordial service.

Fantastic experience: Prompt and friendly service.

Positive experience: Lots of services available and travel accessories too.

Positive experience: Busy but good service

Positive experience: No wait with appointment for SAAQ

Fantastic experience: always a good experience here

Fantastic experience: Good website. Easy to navigate with a lot of information.

Negative experience: I had a really bad experience at the center the employee made several mistakes making me go back and forth wasting my time and finally charged me the wrong amount , and the manager was super rude and not helpful at all. After making a complaint in english, a person called me back and ignored that I’m talking english and made the whole converstaion in french . Additionally, instead of appologizing about their mistake and the horrible experience, she said said that she thinks nothing wrong happened which was super unprofessional and not helpfull at all in correcting the mistake they made.

Fantastic experience: I got the renewal of my expired learner license here without the appointment in advance. Showed up early before opening time about 30 minutes, made it as the 5th person of the waiting line. After only 3-4 minutes of waiting time since opening, my turn came and it just took 3 minutes to get the renewed license. It is really nice and efficient service!

Fantastic experience: Trustworthy place for booking a trip and getting other services.

Fantastic experience: VERY well organized...polite staff, appointment was exact

Fantastic experience: Very good service and waiting time. I highly recommend.

Fantastic experience: There is no line. I've been a member of CAA Quebec for over 8 years. Every time I’ve visited the Kirkland office on St Jean’s ? I’ve worried about a line. But the line outside is for the SAAQ. To visit the CAA? Just go straight up to the doors and the person on duty will send you right inside. And if you are like me and need to sit down? They are very accommodating. Plus pleasant, efficient service? Wonderful!

Fantastic experience: I tried going to SAAQ Dorval TWICE without an appointment to take a photo to renew my license and I wasn't able to get in for BOTH times since the wait time was too long. I came to Voages CAA in Pointe-Claire and waited inside for at least 25 minutes and got my photo taken and license renewed. Their employees were kind and polite and was more than happy to help all throughout the process. I recommend going here instead of any SAAQ service points.

Fantastic experience: Fast and friendly service without an appointment

Positive experience: it was good

Fantastic experience: Super

Negative experience: I booked an appointment but I had to wait 75 minutes.

Fantastic experience: Very efficient. Fast and high-quality service.

Fantastic experience: Quick and courteous service to obtain the international driving permit.

Positive experience: Good

Fantastic experience: Very helpful

Fantastic experience: Very fast service

Fantastic experience: Fast and efficient with appointment

Fantastic experience: Very helpful and friendly