OC Transpo Office

Negative experience: I propose to make the day when public transport in Ottawa will run on time a national holiday

Negative experience: never on time bus 168 waiting 1 hour and 30mins and still did not come.. joke bus service worst in the world

Negative experience: EXTREMELY RUDE DRIVERS… You do realize this is a service. Yes, I fully understand that you come across annoying situations and people throughout your shift but you do not need to take it out on your customers. Why are you yelling at someone not to stand near the back doors when they weren’t (they were near the presto scanner), why are you not politely answering if your going to “x” location, why aren’t you stopping the bus near the clear patch of road instead right in front of a snow bank, why are you letting some people not pay but yell at others when they walk right in, why are you getting made when someone is trying to run for the bus (you guys either come late or early, how is someone going to adequately show up? Also do you think they want to be late for the bus??), why are you speeding fast when half of the bus are people standing (they barely have balance on a moving vehicle let alone a speeding one)…. I don’t know why you allow your bus drivers to have this level of petty, rude, inconsiderate behaviour… We can see the bus number you are driving, what line and what time you arrived at a certain location and inform OC about you the driver without your name… remember that.

Positive experience: ACCCCCCCCCEBR

Negative experience: Never on time, or some are even not show up! People gotta go work! Damn this system!

Negative experience: This is a government transportation system. If you work for the government or the city they will design routes for your convenience. People that have to take the bus to place other than government locations are ignored. Case in point during pandemic all the route for government employees where at full capacity even though they all stayed home. It was more important to run empty buses for three years. Rather than improving service for the rest of the city.

Negative experience: The worst transit in Canada

Negative experience: Buses are always late. That's a shame.

Negative experience: How are buses always late with virtually no passengers?? I'm sick of paying for a service that clearly isn't holding up their end.

Fantastic experience: Good morning. I wanted get this to you before the year ends. I have just moved to Ottawa and have decided to get rid of my car. I came from a northern community and travelled Hwy 400 but do not want to deal with Ottawa traffic. I just wanted you to know how pleased I have been with the bus service. I am getting around quite well with the help of the drivers who have shown me the utmost courtesy. I already have a Presto card and will keep track of my trips and may apply for a senior's monthly card in the new year. I think it is wonderful that seniors ride free on Wednesdays . I love Ottawa and am settling in. Happy Holidays