The Dive Shop

Fantastic experience: I did my Discover Scuba Diving class with Mohamed! He was great at explaining everything you need to know and making you feel very comfortable. I had a really fun time and would recommend this class to everyone!

Fantastic experience: Did a PADI Redresher with Mohamed - he was very informative and a lot of fun. Would definitely recommend training with him!

Fantastic experience: Teighan did an incredible job training our team! She kept us going, on track and finished in great time… loved her enthusiasm!!

Fantastic experience: This was a incredible trip Teighan is the best teacher you could ask for and so much fun to learn from!

Fantastic experience: What an outstanding experience! This was my son’s first ocean dive in Port Hardy, and September went above and beyond to make it safe, fun, and unforgettable. Her care and passion, along with the whole team’s support, made this dream come true—I can’t recommend this dive shop enough!

Fantastic experience: The course at the dive school was excellent, and I can highly recommend it to others!

Fantastic experience: Pretty good experience for family! Thanks Mohamed and September for their professional instruction and patience!

Fantastic experience: Professionnel et accueillant

Fantastic experience: The Dive Shop is fantastic: excellent staff, very knowledgeable, helpful and cheerful. Lovvvve this place. Did my padi scuba open water and freediver with Teighan!

Fantastic experience: I enjoyed my experience at The Dive Shop with Teighan. She was professional, encouraging, patient, and positive. Her humour added a relaxing fun atmosphere as well. Thank you so much Teighan!

Fantastic experience: Had a really great time getting my PADI Open Water Diver training with Teighan! I learned so much and she’s been really helpful making sure each one of us students have everything we need to succeed, and that we have fun doing so!

Fantastic experience: I took my PADI pool refresher at The Dive Shop after having not dived for a couple of years and our instructor Mohamed was great! We practiced through the skills for me to feel more comfortable for my upcoming dive trip and was great to talk to. The Dive Shop has a wonderful crew of staff and I would recommend this place to start your scuba journey or shop for gear.

Fantastic experience: We held my son’s birthday party at The Dive Shop with a few of his buddies. The instructor, Teighan was excellent! Everyone had a great time! One of the kids said at the end “best bday party ever, I’ll remember this forever”

Fantastic experience: I was looking for a snorkeling suit(mask with tube) and there was plenty of them. The choice is very big and the seller was really helpful. Generally, I'm glad that I visited the specialized store not the amazon or some sports store, where ordinary staff is presented

Fantastic experience: Had a fantastic time doing my confined water dives at The Dive Shop. We had Sean S. as an instructor and he was phenomenal. He spent a lot of time answering our questions and really cared that we were understanding and doing well. He set us up for success! Sean is the man!

Fantastic experience: I recently did the Discover Scuba Diving experience with The Dive Shop. Absolutly loved it. Our instructors, Teighan and Shane, were very knowledgable and kind. After some scuba theory we made our way to the pool where they showed us some skills and we got the chance to try them out ourselves. We were a small group which made the interactions more personal. They were happy to answer any questions we had. The last part of the session was fun, just playing around in the deep end of the pool. Recommended!

Fantastic experience: For all your scuba diving needs. And certifications!!!

Fantastic experience: I brought my kids here for the bubble makers (an intro to scuba for ages 8-12) and the kids had Teighan as their instructor. She was awesome and really knew how to talk to the young kids. Awesome experience!! I would highly recommend this for anyone thinking about getting their kids into diving.

Fantastic experience: If your thinking about signing your child up for Scuba, all I can say is JUST DO IT. 2 years ago we signed our son Alex up for the seal team scuba missions and he has been hooked ever since. All the folks at the dive shop have been amazing and our son not only completed the first 10 missions but we took him on a dive vacation to Bonaire last December with the dive shop. Since then he's still doing the the seal team missions and can't get enough diving. As a parent I can honestly say September (the owner)Jeff her husband and the team have care for Alex as if he was there own and I am so thank full for all they do.

Fantastic experience: Unbelievable weekend with Sean as my instructor for the Open Water Diver Course ! Learned so much in a super fun environment, and had a ton of one on one coaching. Could not have been better and it is getting me so excited to start diving. Will definitely be back for more!

Fantastic experience: Sean Slaughter was our instructor over three days of the Open Water Diver Traditional course. Phenomenal experience, with an obviously professional instructor. I HIGHLY recommend the Dive Shop for all your scuba needs!

Fantastic experience: These guys care about customer service. I have been going here for 15 years and I have yet to be disappointed. Recently they helped me out in a pinch when I needed my regs and dive watches serviced in three days for a trip to Cozumel. Also got some great kids gear. Thank you.

Fantastic experience: I to dook the basic freediving course with Teighan yesterday and it was excellent. Teighans energy and smile are infectious . Learned so much while having fun and working hard. I was so exhausted when I got home I was in bed before 9, I'm old give me a break lol I want to learn more now and take it to the open water. Thank you Teighan for an awesome day, can't wait to do more

Fantastic experience: Jeff made our dive refresher course an awesome experience. He had a great sense of humor making the class fun while covering all important topics. I will definitely recommend The Dive Shop to others.

Fantastic experience: My 9 year old Grandaughter just finished her Dauphin course. She had so much fun the staff were great

Fantastic experience: My son, husband and I recently took the free diving course with Teighan through The Dive Shop. It was a FANTASTIC experience from start to finish. Teighan is an exceptional instructor who taught with great enthusiasm, patience, and passion that was contagious. She is deeply knowledgeable about free diving and has been integral to the local free diving community. I personally enjoyed the experience so much that I’m excited to continue learning and gaining more experience with free diving! Highly recommend Teighan and The Dive Shop for any training, dive gear, etc. 5 stars all around!!

Fantastic experience: Teegan was incredibly helpful! She was very knowledgeable and patient while fitting us for masks, snorkels and fins

Fantastic experience: On Jan 6, 2025 my husband and I completed the diving Refresher course. Teighan instructed the session and she was great! She was well prepared, communicates clearly and was in tune to the areas that we needed to focus on. BUT ON TOP OF THAT!! Teighan is the first person who has been able to fit me with a dive mask that does not LEAK!!!. I have been diving since 2013 and have struggled without success to find a mask that fits me. Teighan took the time to work with me and I am so thrilled to have finally found a mask that does not require me to be constantly clearing. (and it was not the most expensive mask in the shop either) Thanks so much.

Fantastic experience: My son (8 years old) just completed the PADI Seal Team program here and can’t stop raving about it. His instructor, Teighan, was outstanding. Highly recommended!!!!

Fantastic experience: This weekend, my wife and I had the pleasure of completing our confined dives for our open water training at The Dive Shop with September and Jeff as our instructors. Our experience was phenomenal, and we both feel the staff of The Dive Shop are very kind, knowledgeable, patient, and willing to have some fun and laughs along the journey. Whether you are new to SCUBA or continuing education, I highly recommend The Dive Shop as home base for all your learning and equipment needs!

Fantastic experience: Jeff and September were such fantastic teachers! We had a 10/10 weekend with them! Will absolutely be doing more courses through The Dive Shop!

Fantastic experience: great service provided by the two Brads

Fantastic experience: Great staff, they actual dive and have experienced opinions. Thanks again.

Fantastic experience: These folks run awesome dive trips, highly recommend. Course Director September is an excellent trip leader and clearly has a lot of passion for diving!

Fantastic experience: If you wanna learn to Dive you have come to the right place, the staff and all the instructors are the best in town and the owner September is simply amazing. They will take you in, teach you, make you feel comfortable and not push you but guide for a greater experience, and at the end of it they take you in as a member of there extended family of Divers. This past weekend was Poker Dive at Lake Chaparral and boy was it fun, so many divers of all levels to get connected with and learn from. This is the best place to learn and the absolute best to dive with.

Fantastic experience: I just completed the first part of my PADI open water certification at The Dive Shop and I had a fantastic experience. The entire team is knowledgeable and obviously incredibly passionate about diving and their excitement is infectious! September is a fantastic and patient instructor - she brings in real life examples to learning and is super approachable. September also went above and beyond accommodating the next steps of the open water certification and dry suit add on for me and I am very grateful! The banter between instructors was very entertaining and made the weekend of diving fun. When I was finished the course Stevie helped me pick out all the gear I need and was also friendly and knowledgeable. I’m excited to finish my certification with The Dive Shop!

Fantastic experience: Best dive shop ever

Fantastic experience: We just did our PADI refresher training here. Robert (Rob) was an over-the-top instructor! He went above and beyond to make the class fun while explaining every skill and exercise in a very detailed way. I loved how he explained the WHY of doing things the right way and all the possible consequences of not following the steps properly. Also, the pool was surprisingly warm, which was a plus that made 3 hours of practice in the water comfortable instead of painful. Diving is an extraordinary experience but it has risks, and taking the training is a must to enjoy it and stay safe. Thank you, Rob and the Dive Shop Team!

Fantastic experience: Took a refresher course last night with my daughter and 2 friends. Rob Welke did a great job teaching us and stayed late to get it done right. Thank you Rob !

Fantastic experience: Jeff the instructor was great with my 10 year old. He took all the time needed to get my son comfortable with being under water. Equalizing was a challenge, But Jeff got him to relax and learn the skill. The entire family had a fantastic time. I highly recommend this place and the team.

Fantastic experience: Friendly service and great products!

Fantastic experience: Amazing.

Fantastic experience: Went and got a mask with prescription inserts. Brad was super helpful and friendly.

Fantastic experience: Completed the e-learning for the open water dive course and then completed the confined pool dives at The Dive Shop. Called a couple times before the course to ask questions and staff were always very friendly and willing to help on the phone. Nisbet was the instructor for the pool portion and he ROCKED! Very passionate and knowledgeable about scuba diving, it was a real pleasure to learn from him. They also offered a discount on items in the shop after the course, which I thought was very nice. Some people's reviews have complained about price at the shop, but honestly many of the items I compared online were actually on par or cheaper than amazon even. Plus why not pay a few extra $$ and support a local shop. Overall great experience and would definitely recommend.

Fantastic experience: Just finished the scuba course with Sean Slaughter! He is an amazing instructor! Very knowledgeable and made the class fun with his humour!

Fantastic experience: A friend recommended the team at the Dive Shop. Arrive close to closing time, the staff were inviting and kind even though it was so close to end of day. I was walked through the best choices for what I believe my needs are and am very happy with my purchase. The Lady with glasses in the showroom is great!

Fantastic experience: The "Need a Clue 2023" event at Lake Chaparral was SO fun, and SO well run! I really appreciate being invited by staff when I stopped in to the shop, and am so glad I attended!

Positive experience: The Dive Shop is amazing. I received my PADI certification and Dry Suit training here in October of 2020. My instructor, Jason Lockhart, was awesome. He is thorough, attentive, and good humoured. I felt like I was being trained to go all the way in recreational diving. He was very flexible and accommodating with training schedules. If you're looking to get certified, look no further than The Dive Shop and Jason. Brad always does a fantastic and timely job with repairs and inspections. Knows everything there is to know about gear. Thanks Brad! I would go elsewhere for any tech fills, however. I've purchased trimix fills for cheaper than their 50/50 fills - $40 for an AL40. That's $1.00 per cubic foot for a gas containing 50% nitrogen (assuming you get a perfect fill). Also, your nitrox card cannot be used to purchase 50/50 fills, even if you offer to use two prepaid AL80 nitrox fills for one AL40 50/50 fill.

Positive experience: Taking my open water certification here. Staff are knowledgeable and helpful. They have a variety of products available.

Fantastic experience: We had a great interaction with Brad. He was extremely knowledgeable, friendly and went above and beyond to assist us. He answered all of our questions and left a great impression. We are so grateful for his expertise and assistance during our trip to Calgary and it will leave a lasting impression! Thanks again.

Fantastic experience: Teighan, September, Brad, and the rest of the team at The Dive Shop are top notch. They provide amazing customer service, and very knowledgeable instruction. Completed a number of courses with them, and will be back for more. Thank you, and keep up the excellent work!

Fantastic experience: These guys have been visiting our charter for many many years and as the skipper I can tell you there is not a single dive shop we have ever had on our boat in 24 years that consistently brings this level of prepared divers. Often different instructors from TDS will teach courses while on board and I as a skipper, commercial diver supervisor and instructor am always blown away at the level of professionalism consistently exhibited. The team leader ‘SEPTEMBER’ has always been an inspiration. You can not anywhere find a more professional, patient and friendly group. 5 stars is simply not enough.

Negative experience: Promised tank servicing for 2 years and 3 free fills on the 2 tanks I purchased. When I went back and got the girl to look into the notes on my file it all lined up with my expectations- but when I went in to pick up the tanks there was a large charge and the computer note was mysteriously gone. Such a petty thing to lose a long time customer.

Fantastic experience: Brad was extremely helpful and knowledgeable.

Fantastic experience: In a world where good customer service is hard to come by, the Dive Shop is simply amazing. Brad helped us with all our gear purchases over many visits and is a wealth of knowledge. Can’t wait to take my rescue diver course next month!

Fantastic experience: High Quality Service, Equipment and Training

Fantastic experience: Got my avalanche airbag canister refilled in 10 minutes.

Fantastic experience: Absolutely fantastic, I did the intro to free diving with Teighan Wilkes as the teacher and she did such a fantastic job, I felt comfortable and she was patient as we all learned, it was really cool to see her excitement she put into the class and the sport!

Fantastic experience: Tiegan's free diving course is amazing and the ONLY ONE available in Alberta to get certified through PADI. She is very professional, knowledgeable but keeps the class fun and up beat. You couldn't ask for a better instructor!

Fantastic experience: Had a fantastic experience during our confined water dive with Jeff! He was very patient and friendly, and we can’t wait to go back!

Fantastic experience: I took a scuba refresher course on Feb 28, 2023, and my instructor Darby was just amazing! I was a bit nervous as I haven't done this since before Covid, so it was a great experience. Thank you!

Fantastic experience: My husband and I completed a Padi ReActive course with Stevie at the Dive Shop last night. It was fantastic! Stevie was supportive, encouraging, and went out of her way to ensure that we all understood the skills required. She even stayed late to make sure that we felt comfortable working in the water. Highly recommend

Negative experience: Wanted to replace the o rings in our Geo 2 dive computers. Were told by the manufacturer that the Dive Shop was a supplier of their products. Called the shop and was told they should have them. Live in NW Cal, went to the shop last Sat, assisted by Brad, he found a couple of o rings. Went home, o rings did not fit. Went back to the shop again this Sat, they could not find any o rings that fit. No apologies offered. No thanks for trying to do business with them. Will likely not access scuba dive support from them again.

Fantastic experience: Recently took the Beginners Freediving course , at the Dive shop, hosted By Teighan, and her assistant Sabrina. If you are interested, curious, passionate, or whatever , for Freediving, do this course. Who would have figured that we would have training available here in good ol’ Alberta, but it’s here finally. So much diving available in our back yard, or combine this all when you go to tropical waters. The course was well balanced with class and pool time. All of us had a great blend of safety, safety, and safety , along with practising what we learned. It’s so gratifying to have a class full of students, nervous as hell, cause we have never held our breath for 2 minutes, and it’s a blast witnessing each and everyone of us , learning safely how to do this…under water !! Do this course, don’t learn on your own. Get proper training, as this course provides, thanks to Tieghan, and enter a world filled with endless possibilities and adventure. Thank- you so much Tieghan. See you soon in the waters. Steve

Fantastic experience: This weekend I took the Padi basic free diver course, I found it extremely worthwhile and informative. I would highly recommend this course to anyone whether or not you are a scuba diver. thank you again Teighan and Sabrina for the great course you guys put on.

Negative experience: Poor customer service and unhelpful! Disappointing, won’t be going back there!

Fantastic experience: This is an amazing shop, and community. Friendly, helpful and they KNOW their stuff. We will bever go else where if they are an option. If you are a new diver or even exsperienced, the activities and outing are crazy fun!! They make you want to go diving!!

Fantastic experience: I needed a refresher dive for work. It was enjoyable and the staff that I dealt with were great.

Fantastic experience: Awesome experience. Super helpful! Thanks a ton.

Fantastic experience: The premier dive shop in Calgary, Brad and September and great to work with. They will meet all your dive needs.

Fantastic experience: My friends and I got open water scuba certified at the Dive shop with the help of September, Teighan, Jeff and Luciano and it was the best experience of my life! The whole staff was so accommodating of our busy Hamilton tour schedule and made us feel very safe and confident throughout our training. It was so much fun learning a new skill, getting to experience a whole new world under the water, and doing it with someone who was so experienced and a great teacher. If you are new to scuba, I would definitely recommend The Dive Shop in Calgary. They are amazing instructors and wonderful people who will take good care of you!

Fantastic experience: With a group of friends, I took The Dive Shop's Open Water Diver course. I cannot recommend them enough. September's instruction, along with Teighan, Jeff, and Luciano, impressed me from beginning to end. She is not only knowledgeable and passionate about her craft but she brings with her an uncommon respect for her students that made the whole experience really special for all of us. Thanks everyone at The Dive Shop!

Fantastic experience: Had a great time getting certified with Teighan, Sabrina, and September. They are great instructors - very supportive and personable. Keep being awesome and happy bubbles!

Fantastic experience: I honestly love this place. Everyone is so nice, passionate and knowledgeable! I highly recommend anyone who is interested in Scuba diving to check this place out. Their staff is amazing and genuinely wants you to succeed in the diving world!

Fantastic experience: They let us come in on a long weekend to get our pool dives for PADI certification. The owner was very nice when discussing gear.

Fantastic experience: I came to the Dive Shop to just do my open water dives (they were supposed to happen in Mexico, but covid had other plans). Then I met the folks at the Dive Shop. I was hooked immediately, and now I'm a few dives away from certifying as a Master Scuba Diver. These guys are great - they know their stuff and they're a ton of fun. Definitely look them up if you're looking for dive training, gear, or just some fun dive trips. All photos from fun dive outings organized by the Dive Shop.

Fantastic experience: Fantastic experience doing my confined dive with Luciano. Luciano is a wonderful teacher, very patient, and put me completely at ease. Thank you so much for a great day.

Fantastic experience: My two daughters took their open water pool work course at the Dive Shop in January. They loved their weekend with September and they both had fun and learned a lot. We just returned from our trip and the quality of September's teaching was reflected in their seamless transition to open water. They impressed their instructor with their skills and buoyancy and the ease of transition to open water made our family's trip that much better. We also bought them some masks from the Dive Shop and the service (finding properly fitting masks) was exceptional. Great experiences all around. Would strongly recommend for both courses and retail.

Fantastic experience: I took the PADI Basic Freediver Course last weekend. Teighan is an excellent instructor. She is personable and a good communicator. Her knowledge and skills are solid. It was also good to have Sabrina assisting with the class ... a second person to help us. Nice teacher to pupil ratio. Learned a lot and had a fun pool time.

Fantastic experience: I just recently joined The Dive Shop’s trip to Cozumel. It was one of the best dive trips I have ever taken! The trip organization was thorough, the chosen resort was excellent and the other divers were a pleasure to meet and dive with. I especially would like to commend September for all her efforts in ensuring everyone was having a good time. She put an incredible amount of time and effort into planning and offering us interesting evening dining venues as well as short excursions into the local area after our dives. Throughout the trip she was constantly working to make our trip a success. That it was!!! Thanks, September and Jeff, Chris and Michelle, her co-organizers, for putting on such an enjoyable trip. I certainly would not hesitate to join them again, in future.

Fantastic experience: 10/10 experience from the start to the end. Sabrina was a HOOT and their staff was truly passionate in all things diving. I've never felt so inspired and I cant wait to venture into the sea!! Thank you Dive Shop!

Fantastic experience: Local dive shop offering gear, dive trips and courses (including for freedivers!!). I joined their freedive training pool sessions and it has been a great opportunity to work on my skills and meet other local freedivers.

Fantastic experience: Such an amazing first time experience! I just completed the intro course with Jeff and September who were phenomenal instructors. Everything was so easy and so well explained. An experience I was hesitant about was made very smooth and do-able for people of all skill levels. Can't wait for more scuba diving adventures with this team in the future!

Fantastic experience: Had an amazing experience during my first course. Sabrina is very passionate and knowledgeable with tons of patience. Highly recommended!

Fantastic experience: The dive shop is AMAZING. I normally dont write reviews but these guys and girls are absolutely fantastic. A big shout out to Jason and Teigan and Rob for being the best instructors, they are super friendly and knowledgeable. Brad is fantastic and knows everything and is extremely helpful. I will be a forever customer I cant say enough good things about the dive shop. I highly recommend anyone who is interested in Scuba diving to check this place out. Thank you so much for the amazing experience.

Fantastic experience: Awesome experience and can’t wait to complete the second part! Highly recommend Tieghan, she is knowledgeable, has the patience to teach a novice and made the whole experience so much fun! Thanks again Tieghan you’re awesome! James and Chantel

Fantastic experience: My 13yo son recently completed the in pool portion of his PADI dive certification with Teighan, who was an awesome instructor! She is both knowledgeable and fun, as well as an excellent ambassador for her sport. My son had a lot of fun and can't wait to continue on with his certification. That alone, says it all! Thanks Teighan!

Fantastic experience: The costumer service is 10/10. They were friendly and informative. We learned at our own pace, in a supportive and educational environment. Would recommend any of my friends or family to attend their classes.

Fantastic experience: The Dive Shop always takes care of me and my gear. I had an issue this year that was of my own making as I forgot to get my gear serviced on time. This service was part of an annual requirement with the manufacturer that provided me with free parts for life. When I explained to September, she immediately contacted the manufacturer and got me taken care of. Great service and I appreciate how The Dive Shop has earned my business

Fantastic experience: I had originally taken an SDI online theory course, but was able to take my confined water through the dive shop without any problem. My instructor Teighan was great. I'm looking forward to be able to book my open water with these guys.

Negative experience: I’ve had a number of experiences with The Dive Shop, some positive, but quite honestly most of them have been negative. Over the last few years I’ve thought that it wasn’t worth it to post a review but recently I’ve come to the decision that I should voice my experiences. A couple years ago in December I thought since diving wasn’t a possibility that I’d get my nitrox certification, so I called and was told they’d put my name down and try to find some other people so they could have a class. By the end of January I still hadn’t heard anything so I called back and was told someone would get back to me. Nobody did. I figured it just wasn’t a popular class and they’d let me know when it was available. By MAY I still hadn’t heard from them so I called and was told that they’d had a few nitrox classes since I called and they had no idea why I wasn’t informed. Finally I got to take the class in June. Very disappointing for it to have taken six months to be in that class. From there I wanted to finish up my advanced certification. The summer before I had started it while I was doing my dry suit certification but was unable to complete it due to ear problems. I had tried to complete the last couple dives a week or two later and had everything booked to go down to Waterton, and three days before I was told they’d switched the location to Minnewanka and because I lost the money for the hotel in Waterton I couldn’t afford to go to Banff to do it. So then when I tried to do it the summer I did my nitrox, I called THREE times to try to book it and was told each time that they had my number and someone would call me back. No one ever did. Eventually I went into the shop in person to try to talk to someone and was told nobody was there to talk to and they’d get someone to call me. No one did. I called again a couple weeks after that and was told someone would call me. Guess what...no one did. I eventually got a call back in SEPTEMBER but it was too late as a week or so later I was leaving the country for six months, so I didn’t have time to do it. Again, I don’t understand why it took three months for someone to contact me. Now as of this summer I’ve been away and have gotten all the way to my instructor certification elsewhere, and my parents want to do their open water. They previously had a very traumatic DSD in addition to some fears in the water (claustrophobia, fear of open water) and are nervous, but want to overcome that fear. I called The Dive Shop to book their confined dives and the first person I spoke to (I’ve decided to leave their names out) was quite helpful, but I spoke to their course director afterwards and was not treated well. I felt as though they had no time for me and couldn’t wait to get me off the phone. I tried to explain my parents’ situation and was interrupted and cut off multiple times. I tried to offer a solution to my parents’ needs and was bluntly told “yeah we don’t do that” over and over. I understand that shops have their policies and things they can and cannot do, however there was no effort to talk to me about possible alternative options or ways that we could try to make it work so that they were able to have as comfortable a time as possible. Just “we don’t do that” and “I don’t think we’re being unreasonable”. I told them I believed they were being unreasonable but that was my opinion and we would have to then find somewhere else that would accommodate their needs. I am happy to say that we have in fact found another place that will accommodate those needs, so I guess everything happens for a reason. Needless to say that after being forgotten about and treated so rudely for many years, will not be using The Dive Shop ever again.

Fantastic experience: Spoke to September on the phone and she was lovely and helpful! I will be signing up soon!

Negative experience: Arrived at 4.15 and it was closed, even though the sign says it doesn't close until 5.

Negative experience: I can only speak to their customer service which was mind blowing, and not in a good way. In short, absolutely terrible service, poorly trained employees who give incorrect information, and an owner who cares more about making a buck (stealing in my opinion) than having any integrity. I can't comment on their dive instructors so hopefully they are better than the staff I had contact with. I want to share my experience so that this situation won't happen to anyone else. My husband called the shop to check availability for pool training as we had already completed the PADI e-learning on our own and we weren't sure if we could do the confined water dives along with our open water dives while we're away on holiday. The guy on the phone said that spots were booking up really fast for the only weekend we were available before our vacation (2 weeks out from the date we called) and suggested we book on the spot. It was going to cost $565 for just the pool portion of the training and I thought that was a bit pricey and wanted to see if it could be more cost effective to do it all together in Belize. My husband confirmed with employee that if we paid in full over the phone we could cancel before 5 days out for a full refund. I called a dive company in Belize and they told us they could do the confined water dives plus the open water dives for $625 so my husband immediately called the dive shop to cancel (7 days out). The employee he spoke with that day said we could only get a credit as it is clearly stated on their website that there is a no refund policy. We did not book through the website and the first employee explicitly said we could get our money back . After an extremely frustrating/long conversation my husband gave up. I called the next day and had a very similar experience, told it was a policy and there was nothing that could be done even though it was an error on their part that the employee told us we could get a refund. I asked to speak with the owner and was told he would be in shortly and would call me back. I waited 4 hours then decided to drive down to chat in person. I have never been treated with such disrespect in my life. I was so disappointed in the way we were spoken to, we were yelled at and told we were being unreasonable in still expecting a refund because it was told to us by mistake. It took 20 minutes of the owner making us feel guilty and yelling at us (he actually said he was getting mad and it wasn't worth his time to talk to us anymore). At the end of the day, we did get our refund. I just still can't believe that if we weren't persistent that we were going to be penalized for a mistake that was made on their part. Michelle was extremely rude and very insistent that we should AT LEAST be charged $100 even though, again, it was their error. I honestly felt a bit sick to my stomach after speaking with these two. I hope that this situation makes them look at their staff training a bit closer, and maybe take a step back and realize that in certain situations the customer experience is more important than a policy (that was not told to them). I think both need some work on anger management and how to deal with difficult situations. So that's my experience, obviously would not recommend.

Fantastic experience: Great place. Amazing staff who genuinely want you to have the best experiences both with them and diving in general. Very helpful when purchasing equipment and all my instructors have been incredible.

Fantastic experience: 10 out of 10 would recommend. Just finished the pool and classroom portion of my training with our instructor Al who did a great job teaching and making sure everyone felt comfortable and confident in the water.

Fantastic experience: I did my ReActivate Program at The Dive Shop and the staff there were amazing and friendly. Everyone is very experienced in diving, especially CJ, who's the instructor for the refresher classes. CJ is very friendly and he keeps you relaxed and calm under water. He explains all the material very thoroughly and he makes sure that everyone in the class understands before proceeding to the next skill. When under water, he was able to clearly demonstrate the skills required, and making sure we are clear on instructions before performing the skills ourselves. I highly recommend anyone who wants to learn diving to go to The Dive Shop!

Fantastic experience: We had a great experience with the Dive Shop! My husband and I did the first part of our PADI dive certification (in class room and in pool) with French Jeff. He was a great instructor, with a wonderful sense of humour. We had a great time in the class and in the pool. The Dive Shop really feels like a family, and you know that they'll do everything they can to help you have a great experience - with them, and wherever you are going to do your scuba. It was great to have the pool right there, so it was easy to have the combination of class room and pool time. All of the staff we encountered were very knowledgeable and helpful. They were great to also talk to for helping plan our upcoming trip! We had a wonderful experience and would highly recommend them!

Fantastic experience: Very informative place. Was able to find what I need to get my PADI in Hawaii next month. The staff was very helpful and I will be back

Fantastic experience: My fiancé and I are going to get married in Hawaii, and going to Tahiti and Bora Bora for our honeymoon! My fiancé is a diver, so I am motivated to explore this activity, and to being able to dive with him in such beautiful place. My diving experience at The Dive Shop was awesome! I first had the Discovery Scuba Diving course with the French Jeff. It was a small class of four, and his humor made it very interesting and fun! Then I decided to plan my way to the PADI Diver certification. I took the e-learning, and had the weekend inpool dive with instructor Tony Schwengler, and his assistant instructor Michael. It was a 3 day weekend in-pool session with a class of 8 students. It was a full class, and I found it worked better for me as being a slow learner. After Tony showed us each skill, I got to watch the classmates doing it a few times, which allowed me to have enough time to observe and absorb, before going for my turn. Tony also gave alot of encouragement during the class. Pointing out the great things he observed from us during our practice. Tony and Michael are very knowledgeful, patient, caring and helpful. They’re always aware of every student in the class, and ready to provide all kinds of help making sure everyone’s good. As I am a small built lady, they made sure there’s always someone help me with lifting the scuba tank. They also took their time and helped us with any questions we had. For those students who are going away to do their open water dives like myself, Tony reminded each of us several times to check into everything with the local dive shop (such as if the PADI registration fee, and registration forms are included. If not, ask them how much). Making sure we are paying a reasonable cost on these items being away. On the last day of the weekend class, they even prepared a pink lemonade birthday cake with candles for a student in our class who had her birthday the day before. It was very thoughtful and sweet of them! And of course, the cake became an awesome snack for everyone after the in-pool dives! Before I left, Tony helped me looked around the shop for one gear and gave me a couple contacts in Calgary and Hawaii incase one place does not have them. He also gave me a sincerely warm wishes to my upcoming wedding and honeymoon. My experience with The Dive Shop totally went beyond what I expected. All instructors and staffs are extremely friendly and welcoming. I am now all pumped up and looking forward to doing my 4 open water dives in Tahiti!