Glow Travel
Information about Glow Travel
Opening hours
- Monday: 9:00 AM – 5:00 AM
- Tuesday: 9:00 AM – 5:00 AM
- Wednesday: 9:00 AM – 5:00 AM
- Thursday: 9:00 AM – 5:00 AM
- Friday: 9:00 AM – 5:00 AM
- Saturday: Closed
- Sunday: Closed
GLOW. is a group of experienced Travel Designers and Event Planners. Our team is equipped with the most up to date resources, contacts and knowledge, on trends and developments, in Destination Weddings, Honeymoons, Luxury Travel, Family Travel and Event Planning. Want to elevate your travel experience? Our Travel Designers are committed to providing authentic, Inspired and Experiential travel options. Let us help you design your once in a lifetime journey.
Glow Travel: Reviews
Negative experience: I just want to start off saying, unless its a positive review, I never leave any negative reviews. However, I deemed it important for me to add our experience with this company. My sister went through this company when booking her wedding in Mexico just recently. I was happy to learn that everything would be taken care of to mitigate any travel stress, as we have done this with another wedding where flights, hotels, etc were all booked and we just showed up. Boy were we wrong. Unless your idea of travel agency means they will make you book your flights, they will place you in various areas of the resort (when we all booked in with a group), and make excuses (like placing blame on the hotel or natural disasters) to try to hide away from their incompetence. We dealt with so much frustration and stress and hands down we would have saved time, money and our sanity if this company weren’t involved. And when talking to other wedding guests that travelled, they shared the same frustrations. The bride and groom dealt with so much unnecessary stress because of this incompetence. I hopes no one wastes their hard earned money on this “travel agency.”
Fantastic experience: I travel for business a lot and on this family vacation we decided to use Mandy. Her attention to details and knowledge of the location we went to was so helpful. We had issues with airlines both ways and instead of wasting my vacation time trying to get it sorted, emailed Mandy and she got it sorted for us. No brainer the next time we vacation. Thanks for a great vacation!
Fantastic experience: Thank you Glow Travel and Amanda Beaver for your expertise, your dedication and your extreme patience in helping us plan and book our vacation and our 25th wedding Vow renewal in Costa mujeres. It was a such a beautiful day and experience and we thank you and the wedding coordinators for making this day everything we wanted.
Negative experience: The worst company I have ever used, disorganized and incompetent. They cost my spouse and I our sanity through the wedding planning process. This is your sign to book another company, a wedding is too special and stressful to risk additional stress and problems, especially for a destination wedding where organization is critical and you are in a vulnerable position. I don't doubt Amanda is a good person but that doesn't mean she is the right person to plan such important events - especially at such a high price point. I cannot in good faith recommend this company.
Dear Parts GFirstly, I want to extend my sincerest apologies that your experience with us did not meet your expectations. It's disheartening to hear, especially given the importance and emotional significance of a wedding. However, I must mention that we have been unable to match your review with our client records. Since it was posted under an alias, we're having difficulty identifying your group booking and understanding the specific issues you faced. We're eager to learn more about your experience to not only address your concerns but also to ensure we improve our services for all our clients. Could you please contact us directly at [email protected] with more details or your name used during your booking? This will greatly aid us in making necessary improvements and providing a more tailored response to your situation.Regarding the concerns about organization and our approach to destination weddings, I assure you that we are taking your comments seriously. Please know that these are areas we consistently strive to excel in, especially for destination weddings where precision and attention to detail are paramount.We are committed to reviewing and enhancing our processes to ensure that every couple feels supported and stress-free throughout their journey with us.At GLOW, we're committed to creating dreamy destination weddings and unforgettable travel experiences, and your input is invaluable in helping us do just that. We hope to have the opportunity to connect with you directly to discuss this further and to take meaningful steps towards resolution.Warm Regards,Amanda BeaverOwner- GLOW Travel Inc
Fantastic experience: Amanda at Glow Travel is our go-to. Super responsive and helpful. I wouldn't say I'm the easiest client to work with as I can be "slightly" particular :D but Amanda handles it with grace and always makes me feel confident about the decisions that we're making. I'm already looking forward to booking more personal and family travel with Glow.
Fantastic experience: We have worked with Amanda many times in the past and her experience, kindness and patience truly separates her from the rest. Everything went flawlessly, from the planning stages to our bitter return home to the cold lol! Cannot recommend her enough. Thank you for everything!! :)
Fantastic experience: Amanda and her team did an amazing job helping us plan our destination wedding in Mexico! In the weeks leading up to our trip, and even for the duration of our stay, she was constantly checking in to make sure us and our guests were taken care of and ready for an unforgettable vacation. She was also super friendly and helpful with offering advice to our guests about the destination, from packing tips to helping them with last-minute room changes or related requests. Thanks Amanda! :)
Dear Christine,First off, a huge congratulations on your wedding! It was an absolute joy to help you plan your special day in Mexico. Knowing that you, and all your guests had a fantastic time truly warms my heart. Our team strives to provide thorough and personalized assistance, so it's nice to know that our regular check-ins and travel advice added value to your experience. Handling last-minute requests and ensuring the comfort of you and your guests is a priority for us, and we're glad this contributed positively to your big day!We appreciate the opportunity to have been a part of your wedding journey and are pleased to have helped create memorable moments for you and your guests. Should you require any further travel planning services in the future, please do not hesitate to contact us.Warm regards,Amanda & Team
Fantastic experience: We just returned from our wedding of 40+ people, all booked through GLOW and we had an excellent experience.
Dear Nick,We are absolutely thrilled to hear that your wedding with 40+ guests was a smashing success! At GLOW, we aim to make every destination wedding a seamless and memorable experience, and it sounds like we hit the mark with your special day. Your joy is our biggest reward!Thank you so much for trusting us with such an important event in your life. Wishing you both a lifetime of love, adventure, and happiness. Cheers to many more beautiful memories! Please do not hesitate to reach out to us for any future travel or event planning needs.Amanda BeaverOwner- Glow Travel
Fantastic experience: We worked with Amanda at Glow Travel to organize our destination wedding, and she could not have made the process any easier! From the initial quoting process to booking travel, she walked us and our group through the steps with ease and clear communication. There was regular communication leading up to our departure and follow-up in destination as well. Much more than we could have ever expected from working with a travel company. We could not have asked for an easier time or a better company to work with. We absolutely recommend them and would use them again! Thanks Amanda for making our big day (and trip) so easy and low stress!
Fantastic experience: Excellent service and recommendations for our first Jamaica trip was a win!
It was such a pleasure assisting you and your family with your first trip to Jamaica. I am so happy you had such a great time. Looking forward to assisting you in the future in creating more memories.
Fantastic experience: What great customer service commitment! We didn’t have issues at all throughout the trips we have booked with their agents (flights and cruise on separate occasions) but the care and follow through along with attention to detail was amazing. We will continue to book our trips through our local agent for sure.
Dear Shakil and Steven,Thank you so much for your wonderful review! We are thrilled to hear that your experiences with both your flights and cruise were smooth and enjoyable. Our team takes great pride in providing attentive and thorough service, and it's heartwarming to know that our efforts are making a difference. Your continued trust in our local agents for your travel needs means the world to us. We can't wait to assist you in planning your next adventure
Fantastic experience: great service, very experienced and proffesional!
Fantastic experience: Our experience with Amanda and Aaron from Glow Travel for our destination wedding in Mexico (Aug 2022) was nothing short of amazing. From the beginning, they demonstrated exceptional organization, ensuring all 50 guests were well-informed about payment details, resort accommodations, and transportation logistics. The shared folder system they implemented was genius, allowing us to easily track payments and verify information for room types and guest names. While there were occasional delays in responsiveness, an email clarified they were prioritizing groups traveling first, which made sense given the circumstances. It's important to note that we paid $500 for the agency to organize a trip, but they went above and beyond, handling communications with the resort, airlines, and acting as the main point of contact for the wedding. Considering the uncertainties of traveling during COVID-19, Aaron's thoughtful initiative of creating a detailed PowerPoint presentation on safety protocols and tips was invaluable. He patiently addressed all our concerns, making the journey much less daunting for our 50-person group (both US & Canadian residents). As a destination wedding bride, there were moments of anxiety and feeling overwhelmed. However, Amanda and Aaron always pulled through with a smile on their faces. Trusting the process was key, and they consistently delivered. The highlight of our excursion, the Tulum Mayan Jungle Expedition, was a testament to their expertise. The delicious food and seamless accommodation for our entire group made it a memorable experience. Planning a destination wedding isn't just about the wedding; it's about orchestrating a vacation for everyone else, too. While we understand the financial aspect of paying for a service, being involved in the process helped us appreciate the extensive planning involved. We highly recommend Glow Travel for their outstanding service and personalized approach to group travel. Thank you, Amanda and Aaron, for making our special occasion truly magical.
Negative experience: Absolutely terrible company. Do not book if you are a couple planning a wedding.
Dear Joseph,Thank you for sharing your feedback. We take all comments seriously and are committed to providing exceptional service, especially for such important occasions as weddings. However, upon reviewing our records, we were unable to find a reservation under your name or any details that match your experience. This leads us to believe that you may not have been a direct client of ours at GLOW.We understand that planning a wedding can be a stressful time, and we strive to ensure every couple's experience with us is positive and memorable. If there has been any confusion or if you have any further information that could help us identify your booking, please contact us directly at [email protected] We're here to address any concerns and ensure clarity in our services.Thank you again for your comment, and we hope to resolve this misunderstanding promptly.
Negative experience: We just arrived home from a mexico vacation, when i say arrived home it is no thanks to these people. Flying on WestJet or any other airline can be frustrating. This is why people us travel companies to manage the challenges. So when our flight get re-routed to a different city we should normally be given assurances by the airline that we will get a hotel or something for the night. Nope not when the travel company does not book you vacation correctly We were fending for ourselves. Then told by Aaron that there was no flights available for almost 2 days? Do they think people are not going to go on to expedia and look for themselves to see that there is many flights available. To ensure we would get home we had to rent a car to drive back to BC in time to get to our jobs. Yes maybe this was being a little dramatic but who can trust a couple whose email response is always out of office. What is worse is the owner of these company said she had been working on it for hours, just a lie stay away from this company. read other reviews ( not just the reviews from our group) but the ones from customers in the past. Also when part of our group had to cancel a week before they were told no refunds, but amazing enough the owner of these company shows up at the same resort at the same time. seems a little suspect. Hopefully in her defence when we ask it will show she booked her Vacation long before ours. If there such thing as a Tavel Brooker License they should lose it. Hopefully no one falls for their crappy service.
Dear Shawn,Thank you so much for your detailed feedback. It's truly appreciated, and I'm genuinely sorry to hear about the challenges you faced during your trip to PVR to attend Claire and Zal’s wedding. I want to assure you that our goal at GLOW Travel is always to provide seamless and delightful travel experiences. In your case, it seems we didn't hit that mark, especially with the flight rerouting and the subsequent difficulties you encountered. While we work closely with airlines and other service providers, certain unforeseen events, like the volcanic eruption impacting WestJet flights, can unfortunately disrupt our best-laid plans. I would like to shed some light on the complexities of group bookings, particularly with WestJet. When a group is booked, it is assigned a single booking number, which is linked to both your booking and your flight. Unfortunately, group bookings cannot be created with individual booking numbers; this is a process managed by WestJet, not GLOW Travel. In this case, with over 20 bookings associated with the same booking number, WestJet encountered challenges in rebooking the entire group on a flight for Sunday.I understand that you and many of the guests in your group were able to see available flights on platforms like Expedia. However, the space we needed to rebook the entire group as a whole was not available at that time.When your flight was redirected, and the pilot mentioned that guests would receive vouchers for accommodations and food, it's crucial to note that these vouchers were initially intended for individual bookings. Group bookings were supposed to receive these vouchers directly from the gate agent upon arrival. Unfortunately, this crucial step was overlooked, leaving your group without the support it needed.Throughout this process, we encouraged guests to utilize any form of insurance they might have, whether it was available through their credit cards or any insurance purchased at the time of booking. For guests who did not have insurance and had to wait for the flight assigned by WestJet, we advised them to keep their receipts for submission for reimbursement.I want to highlight that on Monday, your group was provided with an outbound flight. We had been in constant communication with management over the weekend, advocating for your group's needs. On Tuesday, WestJet sent an email acknowledging ownership of the issue and addressing the breakdown in processes and communication with their groups’ department. In this email, WestJet outlined that the events that unfolded were not due or a result of GLOW Travel. Following this email, WestJet offered to expedite the refund process. To expedite the process, guests were asked to fill out a refund form and notify me once it was complete so that I could share details with our Senior Manager. I apologize if there was any miscommunication or if this process was not as clear as it should have been.Regarding the coincidental overlap of my vacation with your travel dates, I want to assure you that this was entirely unrelated to your situation. I was in PVR for a training event and this was planned well in advance. I understand that this may have appeared suspicious under the circumstances, but it was truly coincidental.Once again, I apologize for the challenges you faced, and I thank you for bringing them to our attention. We are dedicated to ensuring that such situations are addressed promptly and effectively in the future.Amanda Beaver GLOW Travel
Fantastic experience: We used GlowTravel recently for booking our trip to Cayo Coco Cuba. Aaron Crawford was our agent and everything went off without a hitch. Aaron was professional all the way, and timely sending us information and reminders. We’d definitely use this company again.
Thank you Norm for your review. It was a pleasure assisting you with your trip and we look forward to assisting you in the future.
Negative experience: Absolutely DO NOT use Glow travel. Complete incompetence from the start . Refused to offer any programs that are offered if you book WestJet or thru air Canada directly for a large group. They take days to respond. They also left over 20 of us stranded in Calgary upon our return as our flight was redirected. Had us booked in so none of us could change our flight itinerary to opt for different flights home , instead everyone on the flight to Victoria was able to make it home except our group , 2 days later, when there were other options available. Lied to our group on several occasions even suggested we wait on the airport for over 36 hours so they could try and get our hotel and food vouchers, which everyone on the plane received except our group. Complete incompetence from start to finish. Aaron is quite possibly the worst travel agent alive and Amanda,owner , who miraculously showed up at the same hotel after 2 of our guests were refused any sort of reembursment, is a close 2nd. Absolutely disgusting how this all went down after PAYING for this service. Do yourself a favor and look elsewhere.
Dear Brandon,I hope this message finds you well. I am reaching out regarding your recent travel experience with Glow Travel and WestJet Vacations for Claire and Zal's Destination Wedding. Please allow me to express my deepest apologies for the series of unfortunate events that transpired, adversely affecting your trip. We at Glow Travel hold ourselves to the highest standards of customer service, especially when coordinating travel for large groups, and it is evident that in this instance, those standards were not fully met.Your experience during the volcanic eruption incident on November 4th, which necessitated the redirection of WestJet flights, undoubtedly caused considerable inconvenience and frustration. This event was an extraordinary circumstance, impacting numerous travelers, including your group. I want to take a moment to explain the complexities associated with group bookings in such scenarios.Group bookings with WestJet are managed under a single booking number. This centralized system, designed for efficiency, unfortunately, has limitations in unexpected situations like the one your group encountered. As your travel agent, my role is to navigate these complexities on your behalf, a responsibility I take very seriously.Upon receiving notification of your flight's redirection, I initiated a series of actions aimed at mitigating the impact on your group. Despite the late hour, I began working tirelessly at 1:30 am, exploring every possible avenue to secure alternative accommodations and meal provisions for your group. During this period, I encountered the challenge that vouchers typically issued electronically for individual bookings were not automatically extended to group bookings. This oversight by WestJet necessitated direct intervention at the airport, which, unfortunately, was not adequately addressed by the gate agent upon your arrival. WestJet’s group process is to have manual vouchers handed out in liue of electronic vouchers. Recognizing the urgency of the situation, I personally met with Claire and Zal at 7 am in PVR, where I was attending a training event. Together, we spent over four hours liaising with various departments within WestJet, advocating for your group's needs and seeking a swift resolution. Our efforts, however, were hampered by the constraints of accommodating a large group under one booking reference, a policy dictated by WestJet.In light of these challenges, I advised all guests to leverage any travel insurance coverage they might have had, either through their credit card benefits or separate travel insurance policies. For those without such coverage, I recommended retaining all receipts for subsequent reimbursement claims.Ultimately, due to the size of your group and the limited availability on subsequent flights, WestJet was unable to rebook your group on the next available flight, resulting in an extended delay. Our continued negotiations with WestJet did yield some progress, as evidenced by their eventual acknowledgment of the breakdown in their group handling processes. This acknowledgment came in the form of an official email from WestJet on Tuesday, in which they accepted responsibility and outlined steps for expedited refund processing.As part of this process, WestJet requested that affected guests complete a refund form. I was available to facilitate this process and expedite your refund application with our Senior Manager. However, I note with regret that this option was not pursued in your case.I wish to reiterate our commitment to providing exceptional travel experiences and acknowledge that this incident has been a learning opportunity for us. We are actively working with our partners to ensure better handling of such situations in the future. Your feedback is invaluable in this process, and I thank you for taking the time to share your experience.Amanda BeaverOwner GLOW Travel
Negative experience: I was trying to book a 4 day option for our friends destination wedding and kept reaching out to Amanda and Aaron and got a few responses that they were still looking into pricing only to never hear back from them in the end. I figured 6 emails back and forth over the course of 1.5 months should have been enough to show that we were actually going to book for our family which would result in their company benefiting by profit in the end no? Not sure what motovates people these days.
Negative experience: Was planning a destination wedding, and had a number of issues. There were delays initially getting quotes for the resorts due to the fact that Amanda was travelling. By the time we chose the resort, the prices had all gone up, which cost everyone additional amounts. There were many challenges throughout the process with people having issues with bookings, everything taking extended periods of time to get responses, children of two different families somehow ended up on each others reservations. In the end, everything was a success, and although we received complaints from 10+ friends/families during the process, we did hear 2 positives from people near the end when they had last minute changes, so focus was put on game time. Should have been a warning when the default email is out of office and will take up to 5 days to respond for a travel agent, considering the world of travel prices changes daily.
Dear Jon and Megan,Thank you for taking the time to share your experiences with us. We deeply regret the difficulties you encountered while organizing your destination wedding.We appreciate your patience and understanding regarding the unavoidable delays and challenges tied to Air Canada Vacations. We aimed to secure individual reservations quickly and make sure swift responses to meet your satisfaction. Regrettably, certain delays are beyond our control as they stem from the services provided by our suppliers.Please know that your best interests were our top priority throughout this process. While your group didn't meet the criteria for concessions, we utilized our strong supplier relationships to negotiate a special concession on your behalf. We understood the significance of this to both of you and were delighted to extend this offer.We acknowledge the frustrations caused by the delays in issuing e-docs, which affected your entire group. It's important to note that this delay was an Air Canada Vacations-wide issue, and we sincerely apologize for any distress it may have caused. We are grateful for your patience and understanding during this trying time.Despite the various challenges stemming from our suppliers, GLOW remains dedicated to exceeding client expectations, particularly during this demanding travel season. When faced with a guest's chargeback, we opted to absorb the associated costs rather than passing them on to you as the wedding couple, to minimize any inconvenience to you.Understanding the obstacles you encountered, GLOW took the initiative to arrange and paid for a complimentary cabana for a day during your stay at the resort. Your continued support is immensely valued, and we are unwavering in our commitment to ensuring your satisfaction.While we acknowledge your concerns, we want you to know that many of the issues resulted from Air Canada Vacations' performance. Please be rest assured that we spared no effort in endeavouring to provide you and your guests with a seamless experience.We extend our heartfelt gratitude for your feedback and your understanding. We eagerly look forward to the opportunity to craft a smoother and more delightful experience for you in the times ahead.Warm regards,Amanda BeaverGLOW Travel Inc
Fantastic experience: We had the most wonderful experience with Glow Travel. Mandy and her team were exceptional; absolutely every detail was handled with professionalism and expert care from resort selection, to booking day trips throughout our stay. 5 star service!
Thank you Emma for such a GLOWing review. It is always a pleasure working with you and your family in planning epic getaways! We can't wait to work with you again in the future.
Fantastic experience: Total Rock Stars! Highly recommended.
Dear Gregory,Thank you very much for your glowing review and high recommendation. It's truly heartening to hear such positive feedback about our services. At GLOW Travel, we strive to exceed expectations in travel and destination wedding planning, and being labeled as 'Total Rock Stars' is a testament to our team's dedication and passion.Please know that we are always here to assist you with any future travel plans. Moreover, if you have friends or family in need of our services, we would be honored to extend our expertise to them as well. Your support and trust in us are invaluable.Best regards,Amanda BeaverOwner- GLOW Travel
Fantastic experience: My family and I personally experienced traveling with Amanda/Mandy's Glow travel Group and I can not recommend her professionalism enough. Worry-0 Fun-10
Thank you Tavis for your review. We had such a great time planing your family vacation and can't wait to assist you in the future.
Fantastic experience: Planning a destination wedding was definitely not the easiest during covid. We had to deal with our own worries and our friends and families anxieties. Amanda did a great job of answering everyone’s questions and keeping us up to date with any new policies and travel restrictions. This process would’ve been difficult without a travel agent like Amanda. In the end we had our dream wedding in Mexico. With anything in life there’s always a few hiccups, but overall everything went well. We expected to be in a regular suit, but luckily Amanda managed to surprise us and upgrade our stay to a rooftop penthouse which was a wonderful experience. We were able to spend plenty of time with family and friends up there. Thank you Amanda for all your hard work and support throughout this journey!
Dear Madeline,Thank you so much for the GLOWing review! It's heartwarming to hear how everything came together for your big day in Mexico. Your satisfaction is always my top priority, and I'm thrilled to know that my updates and guidance on travel policies provide peace of mind for you and your guests.I'm delighted that the rooftop penthouse surprise added an extra layer of joy to your celebration. It's these special touches that transform a great experience into an unforgettable one. Being a part of your wedding journey was truly an honour for me.Your trust in my expertise means everything, and I look forward to assisting you with any future travel plans or celebrations. Here’s to a future filled with love, happiness, and many more wonderful journeys!Warmest regards,Amanda
Fantastic experience: Amanda is a friendly, knowledgeable and efficient professional who also cares about her clients and giving them the best possible service. She responds right away to our questions and is willingly flexible to cater to our particular travel needs. We will look to Glow Travel for all our future travel experiences. Thank you!
Thank you Darlene for such a GLOWing review. We look forward to supporting you again with your travel needs. We hope you enjoy your trip!
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