Voyages CAA-Québec

Negative experience: The wait times are too long.

Negative experience: Very poor service. The advisors do not know the products sold and refuse to take them back afterwards. Their argument is that the customer should do their own research to know if the product is suitable for them and ask if it is refundable before purchasing. I have never seen such miserable service when they claim to be qualified in travel goods and services. Since I have to do my own research and cannot rely on the advice received in the store, I should have bought on Amazon to at least have a customer service that meets expectations.

Negative experience: No possibility of returning your purchases at this location. The invoice states that you have 30 days to return your merchandise and the staff on site refuse any returns. They do not adhere to the return policy that is stated on the invoice. It's unacceptable. I will never do business with CAA again and I will never renew my subscription.

Negative experience: Roadside assistance in the USA is virtually non-existent. On the first call, the mechanic had defective equipment and was unable to inflate a tire. Two days later, the same problem occurred; after 3 hours of waiting, we canceled the service. The spring loaned us a compressor. Why pay CAA Quebec ...

Fantastic experience: For a 3rd time, I booked a trip with Michael Arguin. He is a travel agent who offers wise and honest advice that takes our tastes into account. I wouldn't change agents for anything in the world. His follow-up on the file is impeccable; he listens well. I highly recommend him!

Fantastic experience: Beautiful boutique for travelers. ✈️

Fantastic experience: Super quick, the efficiency of the staff for an international passport, I was only 15 minutes maximum.

Fantastic experience: I had gold service!

Fantastic experience: Very good service

Fantastic experience: Au milieu du mois d'avril, j'ai pris un autobus de Montréal à Lévis. En sortant à la gare, j'ai vu une unité de C.A.A., dont je suis membre, et j'ai demandé au chauffeur si il pouvait me donner les directions du Palais de Congrès, car j'avais l'intention de marcher. Le monsieur en question, ne m'a pas seulement donné les directions, mais il m'a demandé si j'ai voulu un lift. Il m'a conduit directement au Palais. Un gros remerciement à Claude de l'unité B2. Service au delà de mes attentes! Ed Rudick, membre CAA

Fantastic experience: Être membre du CAA est un must. Toujours de l'excellent service, autant sur la route qu'en boutique. Être membre donne droit à des prix plus que raisonnable.

Fantastic experience: J’ai téléphoné pour réserver un voyage à Disney pour 7 personnes. L’agente qui a pris mon dossier était parfaite. Très sympathique, rapide, service à la clientèle impeccable, hyper rapide pour retour d’appels ou de courriels. Service au delà de mes attentes, vraiment!

Negative experience: Not good and really expensive

Positive experience: Very good service

Negative experience: Good to know when traveling in France... No need to buy an international driving permit from CAA Quebec (at a cost of $45) as it is not necessarily required in France. This was my case, at least in Brittany. CALL YOUR RENTAL COMPANY - in France or elsewhere - to check and validate whether this driving permit is indeed mandatory. CAA Quebec hides behind a document from the Government of Canada to cover up its incompetence and rake in money. By the way, the international driving permit is FREE in France.

Negative experience: There's no need to make an appointment; if you're around, they will take you, and even when there are 4 counters, only 1 agent is available...

Negative experience: Very bad experience, it felt like we were bothering the girl at the reception and the agent who received us did not seem to listen to us at all... at one point it was awkward and we left. I have traveled the world and this is one of the worst services I have received so far and it's in my home in Quebec!!!

Positive experience: Baby photos are only taken at their place. But they lack the technique, especially for babies younger than 4 or 5 months (who can't sit up and can't hold their little heads). You can find everything you need for traveling.

Fantastic experience: J'ai été supris du service hors pair de Julien ! Je vous recommande cette place ! Merci .

Fantastic experience: Excellent service les employés sont vraiment bien informés.

Fantastic experience: Service très rapide pour prise de photos de passeport, 15 min d'attente seulement et personnel sympathique

Fantastic experience: Excellent endroit pour obtenir de l'info pour nos futurs voyages.

Fantastic experience: Très bon service. Photos et permis de conduire international.

Fantastic experience: Bel endroit, très intéressant mais par contre le temps était brumeux pas une belle vue

Fantastic experience: Belle boutique voyage très complète avec un grand choix de produits pour le voyage

Fantastic experience: Merci pour ce beau service. L'employé était très aimable et j'ai pu obtenir une photo de passeport facilement pour ma fille de moins de 6 mois.

Fantastic experience: Excellent service merci à tous

Fantastic experience: Tres bon service pour les Dollars sur carte ils ont réglé le problème des mes cartes qui fonctionnait pas , merci

Positive experience: Ideal place for passport photos

Negative experience: Too many misunderstandings and restarts resulting in wasted time and loss of trust in Voages CAA.

Positive experience: Smiling welcome & pleasant customer service! Useful information about my purchase. Thank you!

Negative experience: Very bad experience, the employee who handled my international driver's license (a certain Lucas) stuck my photo on incorrectly and transcribed my information wrong, one of his colleagues had to redo the document completely. When I left the store I checked my bill and realized that the first employee had charged me for 2 passport photos ($35) even though I had gotten them done at the pharmacy beforehand. The employee realized all these mistakes and did not correct anything...

Negative experience: The identity photo service is great; however, regarding the travel service, how can you explain that before even going on vacation, I have lost the desire to go on vacation? I come for advice, and I leave on the verge of tears. To be told that it’s not possible to travel with babies to those destinations (Hawaii/Costa Rica) and not help me find alternatives, what are you paid for then? To stay behind your desk, wait for your paycheck, laugh at clients who don’t have an unlimited budget, and then speak loudly so everyone hears? Great, then I will apply to CAA as a travel agent; it seems so easy! You laughed in my face because my budget, which is between $5,000 and $8,000, is too little for 10/12 days; you have to be bold. Let’s be honest; I felt belittled, humiliated, almost judged because I think I didn’t fit the stereotype of a rich client or the one she would earn her commission from, so she clearly didn’t want to waste her time. The conclusion is that I wanted to be advised about at least a different destination than those mentioned above, and I left with no alternatives, just discouragement, and I felt poor. If you want to save money and feel discouraged about going on vacation, ask for Manon; she is excellent for that. So darling, if you don’t like your job, do something else than customer service, or retire because to be so contemptuous means you must be eager not to see clients anymore, as at 3:30 PM, you yourself told me, 'I am tired; can’t wait for my day to end.' Bravo, you probably worked from 9 to 5.

Negative experience: 0/10

Fantastic experience: Bon service

Fantastic experience: Très satisfait

Fantastic experience: Que dire de plus que c'est l'endroit idéal pour trouver tout ce que vous avez besoin avant de partir en voyage. J'aime beaucoup la disponibilité des commis pour vous aider à choisir les bons items de plus il y a la possibilité d'avoir le magnifique Trip Kit je sais que plusieurs d'entre vous en GPS ou des applications identiques mais le trip kit reste pour moi un outil indispensable pour les voyages sur la route surtout si vous n'avez pas fait les mises à jour GPS sur votre Garmin ou si le signal vient à manquer. De plus il y a possibilité d'avoir des services sur place pour magasiner vos voyages à l'étranger en toute confiance. Je fais affaire avec CAA voyage depuis déjà 1989 et j'utilise encore leurs services aujourd'hui.

Positive experience: Very good reception service

Positive experience: Ok

Fantastic experience: Parfait plein d'information

Fantastic experience: Très bon service, proposition d'itinéraire, réservation billets d'avion.

Fantastic experience: Très bon service complet et professionnel à l'agence de voyage

Positive experience: Good service

Positive experience: Expert advice, interesting travel-related products, often busy.

Negative experience: Not the best place to help you find a trip unless you know exactly what you want. If I'm dealing with a travel agency, it's to be offered places based on criteria, not to do the same type of search that I can do online myself.

Fantastic experience: On y trouve même des vêtements de voyage dans les grandes marques.

Fantastic experience: Super service

Fantastic experience: tres bon service

Fantastic experience: Beaucoup de choix dans les accessoires de voyage

Fantastic experience: Excellent, très beau magasin pour la diversité de leurs produits et la qualité de agents de voyage.

Fantastic experience: Super compétant courtoisie et service rapide

Fantastic experience: Excellent service

Fantastic experience: Très bon service

Fantastic experience: Abonnement à CAA PLUS, ça vaut vraiment la peine.

Fantastic experience: Excellent service

Fantastic experience: En préparation ...! pour le prochain Roadtrip, quoi de mieux que le CAA et ses livres de Tourbook...!!

Fantastic experience: Tres bon servise

Fantastic experience: Bon service

Fantastic experience: Un excellent services , de très bon renseignements

Fantastic experience: Super service!

Fantastic experience: Good service

Fantastic experience: Très bon service!

Fantastic experience: Pour avoir eu a faire mes achats en-ligne, et avoir eu contact avec le service client; Mon expérience à été super! Très bon service! T.

Fantastic experience: Excellent passport photo service, was very quick. Staff was very nice and helpful from the technicians to the people at the front desk. Only thing I found was the price of certain vacation books being a little high, for example those by Lonely Planet were half price on Amazon than those in-store.

Positive experience: for the service

Positive experience: Expensive but practical

Positive experience: Quality.

Positive experience: Everything is perfect, they answer our questions.

Positive experience: A lot of little helpful things

Positive experience: Very good

Positive experience: As a member, I benefited from free resources for my trip.

Positive experience: Very well advised. Very good service.

Negative experience: Never get your passport photos done here, huge waiting time of 40 minutes.

Positive experience: Acceptable price and large area! Lots of choices and things to see!

Negative experience: VERY BAD EXPERIENCE. Don't offer the baby photo service if your employees don't have the skills and patience to do it. I went there to get my one-month-old baby's passport photo and I didn't appreciate the service at all. While I was trying to get my daughter to look at the camera, an older employee came and stood right in front of us to look at the baby, as if it were a show! It was impossible to take the photo during that time. Then, another employee came to complain that it was taking too long and that they had other clients to photograph! He started putting a stuffed animal in front of my baby's face when we had not asked for it and given her very young age (one month), IT SERVES ABSOLUTELY NO PURPOSE EXCEPT TO SCARE HER. With all this stimulation, my daughter started crying and the 20-year-old employee who was taking the photo had the nerve to tell me 'that's hunger cries, you should feed her', AS IF SHE KNEW MY CHILD BETTER THAN I DID. In short, I will never go back and I advise everyone to avoid this place for your passport photos.

Fantastic experience: In preparation ...! For the next road trip, what could be better than CAA and its tour books...!!

Positive experience: Helpful

Positive experience: Good service

Fantastic experience: Good service. We went for a passport photo for a baby. No need to be a member.

Fantastic experience: Excellent service, belle boutique, vêtements, articles / accessoires de voyage, valises, cartes, etc.

Fantastic experience: Excellent service, sympathique et très rapide!

Fantastic experience: Un must pour qui veut voyager ...

Positive experience: Good service to travelers

Positive experience: A travel agency and a boutique

Positive experience: Very good. Beautiful selection of clothing for travel.

Negative experience: We make an appointment and when we arrive we are made to wait 45 minutes, so I left. I didn't know that, in the end, it is Groupe Voyages Québec that offers the package I took at CAA.

Positive experience: Excellent service point. Everything for the trip, from accessories to guides and especially friendly advisors to answer questions.

Negative experience: Very bad service, I went to the reception to buy movie tickets. I was given a pager and told that I would be called at counter #2. I left after 20 minutes of waiting, no one at counter #2, but 3 employees available in the store. It was too simple to give me the tickets at the reception!

Positive experience: Big store. Prices are unbelievably over priced. Good service when they did my triptik.

Positive experience: A good welcome, efficient service, no time wasted.

Positive experience: Many choices for travel items.

Positive experience: You sell from PCI... international driving license!